Job
Description
Description & Requirements Position Summary Plan, organize, write online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The information developer works closely with development teams. The scope of external communication is limited. Has to operate under general supervision; typically reports to a Manager of Information Development. Essential Duties Demonstrates technical writing expertise by writing and publishing help text, user manuals, installation instructions, and release notes. Researches and gathers information; interprets software business and organizes and writes content for documentation projects. Provides key content that enables the user to understand functionality and perform processes effectively; avoids writing intuitive, repetitive and unnecessary content. Creates, tests, and troubleshoots online help for assigned software applications. Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards. Takes an active role in projects, presents ideas in a constructive manner, demonstrates openness and builds on the ideas of others. Works with business, quality and programmer analysts to ensure appropriate UI content and design. Plans projects and schedules, balances multiple projects, and follows through on project deadlines. Initiates and implements new tools and improvements to technical processes Assists other writers with writing, tools, technical and standards issues. Basic Qualifications Bachelor s degree in technical writing, business, or computer science or the equivalent level of technical training and work experience. Requires 3 to 6 years of relevant experience. Demonstrates excellent English language usage and writing skills. Advanced problem solving and analytic skills. Familiarity with markup languages and proven experience with an authoring tool such as XMetaL Author, Arbortext Epic, the Adobe Technical Communications Suite, Madcap Flare, or Dreamweaver. Excellent interpersonal skills Good PC skills with knowledge of various operating systems, file management tools, graphic design tools, and common MS office applications. Preferred Qualifications Industry specific knowledge or experience Excellent interpersonal skills; works well with team members at all levels of the organization. Manages time effectively resulting in maximum overall efficiency. Resourceful and creative in devising processes and solutions
