Infor LN cloud Suite

Job Role: Infor LN CloudSuite

Location : Remote

Exp;7+

TIME :- 1:30 PM - 10:30 PM

1st level support Infor LN CloudSuite automotive TASKS*

6+YEARS

• Receive and process support requests via the ticket system

• Analyze, classify, and resolve incidents in 1st level support

• Handle support cases independently or in close cooperation with the core team at headquarters

• Identify and escalate complex issues to 2nd/3rd level support when required. • Document and prepare recurring problems and solution approaches

PROFILE

• Several years of professional experience in Infor LN

• Preferably with CloudSuite Automotive knowledge

• Experience in the following logistics areas: Manufacturing, Warehousing, Shipment Execution, Handling Units

• Preferred understanding of automotive processes

• Preferably with Automotive Exchange knowledge

• Preferred experience with one logistic multi-finance company setup • Understanding of ITIL processes (especially Incident and Problem Management) • Strong communication and customer service orientation

• Ability to work under pressure and manage multiple tickets

• Excellent English skills, both spoken and written; German or Spanish skills are an advantage

• Experience with Matrix42 is an advantage