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Home
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Jobs in Gurgaon
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Capgemini
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Industrial Operations Engineer - B

Industrial Operations Engineer - B

0 years

|

0 Lacs

Gurgaon Haryana India

Posted:2 weeks ago| Platform:

Apply

Skills Required

support compliance service staffing schedule management development planning coaching training leadership metrics communication

Work Mode

On-site

Job Type

Full Time

Job Description

Core Responsibilities:

Managing Team of Technical Support Engineers
Direct, administer and control day to day operations
Ensure compliance with established company and regulatory guidelines and procedures in order to provide high quality service and extraordinary customer experience
Manage staffing through appropriate hiring and attrition management
Schedule Management and Rostering
Ensure and promote development of the area management team/succession planning through coaching, training, and leadership development

Requirements:

Proven Work Experience as a Team Leader/Front Line Manager for a Technical Team
In-Depth Knowledge of Performance Metrics/NPS/CSAT
Organizational and Time-Management Skills
Possesses Excellent Communication Skills
Client Handling Skills

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