Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Mumbai
>
Fintech Farm
>
India Head of Business Operations

India Head of Business Operations

Fintech Farm

7 - 12 years

20 - 25 Lacs

Mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

Operational excellence Front end Helpdesk Staffing Incident management Customer service Operations Recruitment Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roarbank is a digital banking platform launched by Unity SFB in collaboration with Fintech Farm, a global neobanking technology provider, in early 2025. Our ambition is to become the leading digital consumer bank in India through seamless customer experience, innovative technology, and efficient operations.

We are a UK-based fintech building neobanks in partnership with traditional banks across emerging markets. With successful launches in three countries, were on track to build neobanks in 50+ markets, reaching over 100 million users.

We are seeking a high-energy Head of Business Operations to lead customer-facing operations and deliver a world-class, scalable support experience for our digital bank in India. Youll be responsible for designing and implementing support systems, improving customer journeys, managing large teams, and ensuring operational excellence.

Key Responsibilities:

Report to the Project CEO/CBO and lead the evolution of our early-stage customer operations into a best-in-class, scalable setup
Own all Customer Ops topics to ensure business continuity and delivery excellence
Build and implement telephony and chat support infrastructure (back-end and front-end)
Drive AI-powered customer service initiatives to enhance experience and reduce cost
Monitor operational performance, mentor teams, and ensure KPIs are consistently met (SLAs, quality, productivity, etc.)
Be the single owner for incident management handling communication, escalation, and resolution
Prepare data and insights for weekly/monthly reviews with the CEO, focusing on metrics, trends, and improvement areas
Serve as the point of contact for regulatory reports and complaint/escalation processes in line with compliance standards
Lead 3rd party vendor management for Customer Ops services
Conduct performance reviews, 1:1s, and talent development for direct reports
Plan workforce and staffing needs, drive recruitment, and grow a high-performing team as the business scales
Collaborate cross-functionally with product, engineering, compliance, and finance to identify and resolve customer pain points
Foster a culture of motivation, engagement, and excellence within the operations team

Minimum 7 years of experience managing large-scale operations (100+ people) in a high-growth environment
Minimum 3 years of experience in banking or regulated fintech
Proven experience managing senior people leaders (Team Leads, Ops Managers, etc.)
Strong analytical skills with the ability to interpret data, use pivot tables, and drive improvements based on metrics
Hands-on experience implementing support software and AI-powered customer service tools
Built telephony/chat systems from scratch and managed mobile app support/helpdesk
Deep understanding of Workforce Management, staff planning, and budget ownership
Track record of successful compliance reporting and regulatory escalation handling
Ability to multitask, prioritize effectively, and operate under pressure
Driven, energetic personality focused on fast and impactful delivery
Excellent communication and leadership skills
Bachelors degree from a reputable university

High-impact leadership role in one of Indias most promising fintech ventures

Significant autonomy to design and scale customer operations

A mission-driven team and dynamic environment focused on innovation and speed

More Jobs at Fintech Farm

India Head of Business Operations

Mumbai

7.0 - 12.0 yrs

INR 20 - 25 Lacs

Payments Product Manager

Mumbai

4.0 - 8.0 yrs

INR 11 - 16 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Fintech Farm

Financial Services

Helsinki Uusimaa

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

India Head of Business Operations