Transactions Supervisor

JPMorgan Chase Bank

3 - 8 years

7 - 8 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Data analysis Manager Internal Audit Conflict resolution Analytical Commercial banking Customer service Investment banking Asset management Financial services Team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Build and manage a large-scale, complex, multi-shift keying operation with up to 25 employees and contractors, including training, task allocation, setting deadlines, and managing performance.
Establish daily production goals based on productivity targets, budget, and resources. Monitor team output and manage personnel to ensure all throughput goals are achieved.
Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.
Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
Communicate effectively with the team, both verbally and in writing; provide strategic firm-wide communications down to individual information, simplifying complex information and tailoring messages based on the audience.
Track team performance and implement action plans to manage improved performance and high quality.

Leadership Attributes

Strong problem-solving and decision-making skills.
Team player with excellent collaboration skills.
Effective time-management skills.
Analytical mindset.
Participation in calibrations to ensure consistent scoring and feedback delivery.
Adherence to principles and values.
Self-ownership and accountability to drive initiatives (Data Analysis).

Performance Management

Understand business metrics and perform root cause analysis.
Identify and resolve problems in meeting key performance indicators.
Improve customer service and efficiencies.
Ensure adherence to schedules.
Raise the standard of quality in work.
Think creatively with a problem-solving mindset.
Work with division leaders and stakeholders to identify opportunities.
Drive LMOS agenda and support reward and recognition initiatives.
Track performance and metrics managed by operations.
Partner with operations team managers to discuss performance.
Collaborate with global and domestic support teams.
Manage and resolve system issues.
Support BAU activities as required.
Create a high-energy and enthusiastic environment.
Promote transparency and build mutual trust.
Ensure zero violations on risk and control parameters.

Required Qualifications, Skills, and Capabilities

Minimum 3 years management/leadership experience.
Display core leadership attributes strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
Ability to lead, direct, connect with, and be accessible for staff and direct reports.
Ability to coordinate and organize work while meeting and handling multiple deadline processes.
Demonstrated ability to multi-task and balance numerous activities simultaneously.
Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.

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