Job Opening: Bakery Operations & Sales Head – Emoticon Bakery (Hyderabad) Location: Nallagandla & Financial District, Hyderabad Working Hours: Full-time, On-site Availability: Immediate Joining Contact: 9110399989 Email: emoticonbakery@gmail.com About Us: Emoticon Bakery is a fast-growing premium bakery brand based in Hyderabad, with two successful outlets. We specialize in high-quality pastries, cakes, and desserts, both offline and through online platforms like Zomato, Swiggy, and our own website. We’re now looking for a high-performing Operations & Sales Head to take our brand to the next level. Position: Bakery Operations & Sales Head We are seeking an experienced and strategic leader to handle the entire bakery operations, team management, marketing, and sales growth. This role requires someone who is hands-on, analytical, and driven to scale a food retail business in both online and offline spaces. Key Responsibilities: 1. Operations & Store Management • Supervise and streamline day-to-day operations of both branches • Maintain hygiene, quality, and visual standards across the outlets • Manage inventory using barcode-based systems (stock-in, stock-out, expiry, wastage) • Ensure accurate billing and POS procedures 2. Team & Staff Management • Train and manage staff in production, billing, packaging, and delivery • Assign and monitor work shifts, attendance, and roles • Conduct team meetings and performance reviews 3. Sales & Marketing Growth • Plan and execute both offline and online sales strategies • Coordinate with social media/content teams for regular promotions • Track and improve Zomato, Swiggy, and Shopify order performance • Plan monthly offers, seasonal campaigns, and customer retention initiatives 4. Customer Service & Branding • Resolve customer escalations and ensure a premium brand experience • Gather and act on feedback from walk-in and online customers • Maintain brand image across all channels 5. Reporting & Planning • Share daily/weekly sales, stock, and operations reports • Analyze data and propose improvements • Collaborate directly with the bakery owner on future plans Eligibility Criteria: Education: • Graduate in Business, Hospitality, Marketing, or related fields • Preferred: MBA from IIM/IIT/ISB/NMIMS/NIFT or any reputed institution • Candidates with strong experience and track record will be considered even without top-tier academic background Experience: • 3–6 years in Bakery / QSR / Retail Food operations and marketing • Experience in multi-store operations, team management, and sales growth • Familiarity with POS systems, online food platforms (Zomato, Swiggy), barcode inventory Skills: • Strong leadership, communication & decision-making • Marketing acumen and customer-first mindset • Data-driven with ability to track KPIs & act on insights Compensation & Benefits: • Salary: 35,000 – 50,000/month (based on experience) • Performance-based incentives • Meals & refreshments provided • Opportunity to grow with the brand into senior leadership • Freedom to implement new ideas and systems How to Apply: Send your resume to emoticonbakery@gmail.com or call/WhatsApp at +91 9110399989