Jobs
Interviews
People Prime Worldwide logo

Incident & Operations Manager

8 years

0 Lacs

Pune Maharashtra India

Posted:1 month ago| Platform: Linkedin logo

Apply

Skills Required

technology consulting portfolio design engineering devops network itil communication documentation analysis linux scripting kubernetes virtualization vmware kvm docker jenkins ansible leadership

Work Mode

On-site

Job Type

Contractual

Job Description

About Company:


Job Title:

Location:

Experience:

Job Type:

Notice Period:

Mandatory Skills:


ITSM experience in Change and other processes

ITIL V3 / 2011 Foundation or Intermediate certification

Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

Effective Communication skills


Responsibilities:


1. Incident Response & Triage

  • Develop and maintain incident response plans for various types of incidents.
  • Ensure timely resolution of tickets by Operations team within agreed SLAs.
  • Assess and prioritize incidents based on severity and initiate response actions accordingly.

2. Incident Documentation & Analysis

  • Maintain detailed incident records including impact, nature, and resolution.
  • Perform post-incident analysis to identify root causes and preventive actions.

3. Customer Satisfaction & Reporting

  • Monitor and improve customer satisfaction through efficient operations.
  • Address customer complaints and conduct monthly SLA review meetings.

4. DevOps Background (Prior Hands-on Experience)

  • Experience with Linux administration, shell scripting, and troubleshooting.
  • Managed CI/CD pipelines, Kubernetes clusters, and cloud infrastructure.
  • Knowledge of virtualization (VMware/KVM) and private cloud environments.
  • Familiarity with tools like Docker, Jenkins, Ansible, and cloud monitoring.

5. Leadership & Coordination

  • Lead cross-functional teams and bridge gap between DevOps and Operations.
  • Ensure clear communication with stakeholders and technical teams.

More Jobs at People Prime Worldwide

Recruiter

Hyderabad, Telangana, India

3 - 3 yrs
|

Salary: Not disclosed

Google Dialog Flow

Hyderabad, Telangana, India

3 - 7 yrs
|

Salary: Not disclosed

Vison plus Develoer

Hyderabad, Telangana, India

8 - 12 yrs
|

Salary: Not disclosed

Python with React || Contract Job || 7-12Years

Hyderabad, Telangana, India

7 - 12 yrs
|

Salary: Not disclosed

UI Path Automation Testing

Hyderabad, Telangana, India

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start DevOps Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
People Prime Worldwide logo
People Prime Worldwide

RecommendedJobs for You

People Prime Worldwide logo

Incident & Operations Manager

People Prime Worldwide

Pune, Maharashtra, India

People Prime Worldwide logo

Incident & Operations Manager

People Prime Worldwide

Pune, Maharashtra, India