Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
Wipro
>
Incident Coordinator L2

Incident Coordinator L2

Wipro

0 - 5 years

0 Lacs

mumbai maharashtra

Posted:1 day ago| Platform: Indeed logo

Apply

Skills Required

technology consulting portfolio design engineering support management reports monitoring communication servicenow service itil certification presentation reporting

Work Mode

On-site

Job Description

Job Title: Incident Coordinator L2

City: Mumbai

State/Province: Maharashtra

Posting Start Date: 12/8/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Do
Ã¢Â€Â¢ Ensure the Incident resolution within the Response and Resolution SLAs Ã¢Â€Â¢ Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents Ã¢Â€Â¢ Track the Backlog, pending, re-opened incidents and work for their closure asap. Ã¢Â€Â¢ Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation Ã¢Â€Â¢ Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time

͏

KEY SKILLS AND COMPETENCIES
Ã¢Â€Â¢ Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM Ã¢Â€Â¢ Shall have 3-5 years of experience in a similar role Ã¢Â€Â¢ A minimum overall 5 year IT service experience Ã¢Â€Â¢ Should have ITIL V3 Foundation certification Ã¢Â€Â¢ Good analytical, communication, presentation and reporting skills

͏

Mandatory Skills: ITIL Incident Mgmt .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

More Jobs at Wipro

Data Scientist + Operational Research /Optimization

Pune, Bengaluru, Mumbai (All Areas)

5 - 10 yrs

INR 10 - 19 Lacs

Developer - L4

Pune

5 - 8 yrs

INR 7 - 9 Lacs

Principal Consultant - Tech & Impl - L1

Pune

8 - 10 yrs

INR 20 - 25 Lacs

Customer Support Associate - International Voice Process

Kolkata

Experience: Not specified

INR 2 - 4 Lacs

Customer Support Associate - International Non-Voice Process

Kolkata

Experience: Not specified

INR 2 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Wipro

Information Technology & Services

Bengaluru

Login to

Please Verify Your Phone or Email

Confirm Action

Incident Coordinator L2