Inbound Escalation Specialist (Click 2 Chat)

About Group Bayport

Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has redefined the business of delivering high-quality custom products through a unique blend of cutting edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1450+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.

For More About Group Bayport Please Visit

Website: https://groupbayport.com/about-us/LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/

Position: Inbound Escalation Specialist

Location: Ahmedabad/ Gurugram

Experience: Up to 6 yrs.

Education: Any Graduation

Key Responsibilities

• Respond to customer after sales inquiries and issues via phone calls with a high degree of expertise and professionalism.
• Making Realtime changes in the processed design as per customer requirements on call.
• Fulfilling the customer requirements related to design over the call for their orders placed on the site.
• Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns.
• Resolve escalated customer concerns and complaints effectively, aiming for firstcontact resolution and ensuring a high level of customer satisfaction.
• Ensure a superior customer experience through outstanding communication and advanced problem-solving skills.
• Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in international customer support.
  

Requirements

• knowledge of Adobe Photo shop.
• Fluent verbal and written English Communication.
• Ready to work in rotational shifts.