4244 Inbound Calls Jobs - Page 36

Gurgaon based international bpo is hiring for customer care profile only grad or undergrad with or without exp. can apply, salary upto- 35k in hand, 5 days a week working, both side cab, excellent comms skills required. contact- MONA 8168335948

Key Responsibilities Proactively generate and qualify leads via cold calling, networking, to maintain a robust sales pipeline. Handle inbound inquiries while performing cold calls daily to reach out to fresh and existing leads. Accessible workspace Assistive technologies Health insurance Provident fund Annual bonus

-Position:- Tvs and Bajaj Process ( Voice Process) -Location:- Viman Nagar Pune- 411014 -Department:- Customer Service, Outbound Process -Qualification :- HSC or Any graduate / Under graduate -Work From Office -Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary Up To Fresher:-12000 To 14000 + unlimited incentive Salary Up To Experirnce:-14000 To 16000 + unlimited incentive Regional Language:-Up To 18000 + unlimited incentive Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment -How to Apply Quick & Easy Steps Step 1: Prepare a neat, updated CV including your contact info, education, experience, and skills. Step 2: Choose one of these ways to apply: Call directly at +91 77964 27055 to speak with our HR, Mr. Gaurav, and schedule your interview. Send your CV via WhatsApp to the same number for quick processing. HR Contact Details Contact Person: Mr. Gaurav (HR Manager) Phone/WhatsApp: 7796427055

Position:- Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 14,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply Interested candidates can apply quickly and easily by following the steps below: Step 1: Update Your CV Ensure your resume is accurate and includes: Full name Contact details Educational background Work experience Skills and certifications Step 2: Apply via Call or WhatsApp Send your CV directly via WhatsApp or call us at: HR Rushikesh Mobile/WhatsApp : - 9822961821

Urgent Opening for Education Counsellor / Academic Counsellor - Salary: 20,000 To 40,000CTC - Performing counselling for interested candidates by making outbound calls. - For more information Apply Now... Required Candidate profile Qualification: Any Graduate Job Location: Baner & Aalandi To schedule your interview send your CV through WhatsApp (number mentioned below) Hr Mangesh:- 9620273109 Perks and benefits Performance Bonus and growth opportunities.

- Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills HR Connect - Ms.Suchitra - 86176 02997 Required Candidate profile - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply - Immediate joining - Ready to work in Rotational shift - 5 Days working with 2 days rotational shift

Technical support 24x7 rotational Shifts, Experienced Tech Check / Technical Support/24/7 Work from office Mumbai/Malad/Thane Concerned process is a Non-WAHA (WFO) process with no flexibility to operate either in hybrid or WFH model, now or in future. Concerned process operates in 24*7 shift structure. Agents work in rotational shifts (rotational week offs) assigned to them keeping in mind business requirement and no personal preferences will be entertained. Profile Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities Provides technical support to TP Global employees who work from home. Log customer interactions into the customer relationship database and follow escalation procedures to resolve issues Track and follow cases to ensure that they are closed in an efficient and timely manner Provide and maintain strong, professional relationship with all customers and show empathy at all times Research to the Knowledge Base to troubleshoot customer problems and address questions and/or concerns Handle customers complaints according to procedures and log cases appropriately Ensure all support calls and (when applicable) emails and chats are answered and resolved within the agreed SLAs Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved Take on board feedback and adapt skill accordingly Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security Adhere to Internal and External Standards as those released by the Steering Committees Attend recurrent trainings published by the Client/Company on a regular basis

As a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy. Location: Gurugram, Haryana (Hybrid/On-site) Position/Employment type: Full-time/Hybrid - Shift Timings: 10 AM 7 PM IST or Experience: 1+ years in BPO, call center Key Responsibilities: Inbound Call Management: Promptly answer and respond to customer queries via phone, email, and chat. Provide accurate information about products, services, and policies. Resolve issues efficiently, escalating complex cases as needed. Outbound Outreach: Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation. Identify customer needs, pitch relevant offerings, and close transactions when applicable. CRM & Documentation: Maintain comprehensive records of all interactions in the CRM system. Track call details, resolutions, and lead outcomes. Quality, Metrics & Feedback: Adhere to scripts and quality standards, meeting KPIs like AHT, FCR, conversion rates, and CSAT. Participate in coaching sessions, attend training, and contribute to process improvement initiatives. Requirements: Languages: English, Hindi; Tamil, Telugu languages - all fluent Multilingual abilities to support diverse customer demographics are preferable. High school diploma or equivalent; bachelors degree preferred. 12 years of experience in a BPO, call center, or customer service environment. Strong verbal and written communication with excellent active listening ability. Customer-centric attitude with empathy, patience, and adaptability. Effective problem-solving, multitasking, and time management skills What We Offer: Competitive salary with performance bonuses 28 paid vacation days Growth in an international, collaborative team Internet costs compensation

Process name: SBI RENEWALS Reminder calls - Qualification: minimum HSC - Average communication (Hindi): 12500 in hand - Good communication 16500 In hand - Pick up and drop is available Required Candidate profile • Pick up and drop is available till turbhe station • If interested contact us at HR Mayuresh :- 9822643973 (Call and What's app)

Hiring Alert Tata CLiQ Process (Customer Support - Voice) We are hiring for a leading e-commerce brand Tata CLiQ Location: Turbhe, Navi Mumbai Job Role: Customer Support Executive (Voice Process) Process: Tata CLiQ Voice (V4 candidates preferred) Salary: 17,000 (Take Home), 22,500 (CTC) Require experience candidates only Shift: Day rotational shifts Week Off: Rotational Location: Turbhe, Navi Mumbai Candidate Requirements :- Must be a V4 category candidate Good communication skills (Hindi + Basic English) Freshers/Experienced both can apply (Experience in BPO preferred) Immediate joiners preferred Highlights: Fixed salary on-time Growth opportunity in a branded e-commerce process Supportive work environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh :- 9822643973

Greeting..... We are Hiring For TOP MNC's for Customer Support Profiles in Social Media : Banking : Telecom : Technical Domain. Please go through the profiles Address- Jobhunt consultants B-17 Basement Sector 3 Noida Near Sector 16 metro Station Exit from Gate No 3 Contact Person: HR.Neeta-8279437433 HR.Deepika -7011274340 Documents: Resume and Aadhaar Profile 1*Customer Support Gurgaon* (Blended) > Any Graduate or UG with min 1 Year International Voice/Blended Experience > Graduate/UG > Max 4.5 LPA (*37 in Hand Max*) > 2500 Travel Allowance > Incentives Separate > Customer Support - International > Excellent Communication > 5 Days Work > Job Location, Gurgaon Profile 2-*Customer Support*-*Freshers-Non Voice* > Freshers > Graduate Pass out > CTC : 2.5 to 3.3 LPA > Cabs in odd hours > 2500 Travel Allowance > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location, Gurgaon Profile 3-Customer Support-*Freshers-Voice* > Any Grad/UG Fresher > CTC: 3.3 LPA > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgaon Profile 4-Customer Support-*Experienced- Voice* > Any one with min 1 year customer service experience > CTC: 4.8 LPA Max > Cabs -4k Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgoan Profile 5-Customer Support-*Experienced- Voice* > Any Grad/UG with min 1 year customer service experience > CTC: 5.5 LPA Max > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location Gurgaon Profile 6-*International Non voice > Any Grad/UG with min 1 year KYC EXPRIENCE/ > CTC: 5.5 LPA Max > Cabs in odd hours and Travel Allowance > Customer Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location - Gurgaon Profile 7-*International Technical Support* > Any Grad/UG with min 1 year International Technical support Experience > CTC: 4.5 LPA Max > Cabs in odd hours and Travel Allowance > Technical Support > Excellent Communication > Comfortable for Rotational Shifts > 5 Days Working > Job Location - Gurgaon All The Best No Placement Charges

Process:- Tata motors Finance process. Salary : 17000/- in hand -HSC OR GRAD +min 3 months any sales experience -Shift timing: 9:30am - 6:30pm -Fixed Sunday off -Need immediate joiner Required Candidate profile HSC is mandate Job location - Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Neha:- 9168991284

-Process:- ADITYA BIRLA FINANCE - Outbound Process -Fresher/ experience both can apply -HSC pass can apply -freshers Salary- 16,000 + incentives -Shift timing:- 9:30am-6:30pm -Good communication required -looking for immediate joiner Required Candidate profile min qualification HSC Job Location: Kapurbavadi junction Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Neha:- 9168991284 Perks and benefits High Incentives and growth opportunities.

Hi Jobseekers, We are looking for a motivated and empathetic Customer Support Executive to join our team. Job Title: Customer Support Executive Location: Gurgaon Salary: Up to 3.5 LPA Requirements: UG/Grad + Fresher/Experience all can apply Salary - 21k CTC - 30K CTC (Depending upon the experience) + Performance Based Incentives Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner Troubleshoot basic issues related to products or services Maintain a positive, empathetic, and professional attitude toward customers at all times Document customer interactions and escalate complex issues to the appropriate department Follow up with customers to ensure resolution and satisfaction Work closely with internal teams to improve customer experience How to apply - Interested can connect over call at: 7388872578 (Namrata)

-Process:- Inbound And Outbound Voice Process -Fresher/ experience both can apply -HSC pass can apply -freshers Salary-13k TH To 19k + incentives -Shift timing:- 9:30am-6:30pm -Good communication required -looking for immediate joiner Required Candidate profile min qualification HSC Job Location: Kapurbavadi junction Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Neha:- 9168991284 Perks and benefits High Incentives and growth opportunities.

Process: Reliance General Insurance (RGI) Need - Fresher or Experience with Good comms Qualificatio - Min HSC Salary- 19000 Take home Week off - Rotational off Timing-Day Rotational Shift Rounds of Interview: HR / OPS Required Candidate profile Qualification: Min HSC Work Location: Kapurbavadi junction, Majiwada Thane (w) 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Akshay:- 9822146578

Process - International Voice Process >Any Grad with excellent communication skills can apply >Freshers up to 3.7 LPA >Rotational Shifts (Including Night Shifts) 5 Days Working Call Vanshita- 9910807579 Required Candidate profile Candidates should have good communication skills and comfortable for night shifts . Candidates should be an immediate joiner Perks and benefits Incentives Cabs

Job description Job Description Outbound Calls We are looking for a proactive and customer-focused Customer Care Executive / Sr. Customer Care Representative to handle outbound customer interactions. The ideal candidate should have excellent communication skills and a professional approach to customer engagement. Freshers with a strong command of communication and email etiquette are encouraged to apply. Having a call center background will be an added advantage. Key Responsibilities: Make a high volume of outbound calls to potential or existing customers Provide accurate information and support to resolve customer queries Maintain detailed call records and update CRM or internal systems Follow communication scripts and campaign guidelines Coordinate with internal teams to ensure a seamless customer experience Maintain professionalism and build positive relationships with customers Skills Required: Excellent Communication Skills (both verbal and written) Email Communication Ability to draft clear and professional emails Active Listening and ability to respond appropriately Problem-Solving attitude with a customer-centric approach Strong Interpersonal Skills and team collaboration Ability to Multitask and manage workload efficiently If your are interested please share your updated resume at priya.dhal@enrichbeauty.com or contact me at 8433539066

About KeyValue KeyValue is a trusted product engineering partner for Start Ups & Scale Ups - unlocking their passion, developing ideas, and creating abundant value to all stakeholders in the ecosystem. We have ideated, conceived, strategized and built some of the globes most innovative Fintech, Payments, Financial Services, Digital Commerce, Madtech, Edtech, Socialtech, Logistics, High Technology, Blockchain, Crypto, NFT and Healthcare companies, helping them conceive, scale, pivot, and enhance their businesses. KeyValue’s mission is to be the world’s most trusted product development hub – delivering high-value outcomes for start-ups & scale-ups – with a talented skilled team – in a thriving and inclusive culture. We are hiring a Telecalling Executive with 1 to 3 years experience for CoFee, our in-house SaaS product that streamlines fee collection for enterprises, making financial management easier. Website - https://www.cofee.life/ Location - Kochi What you will do: Make outbound calls to potential customers to introduce and explain the CoFee product. Follow up on leads generated via campaigns or web inquiries. Fix appointments and schedule product demos for the sales team. Maintain accurate records of calls, leads, and customer responses in CRM tools. Share product information and resolve basic queries related to features and benefits. What makes you a great fit: Strong verbal communication in English and Malayalam. Confidence and clarity while speaking with clients over the phone. A proactive attitude with persistence in follow-ups. Basic understanding of SaaS products or tech-based services is a plus.

Education Counselor Distance Learning Make 6080 cold calls daily to generate leads and follow up on inquiries. Counsel students and parents via phone to understand their educational needs and recommend suitable programs. Convert inquiries into admissions and meet monthly enrollment targets. Guide students through course selection, application procedures, and documentation. Ensure timely follow-up and support throughout the admission process. Maintain accurate call records and update CRM daily. Coordinate effectively with management and report performance regularly. Let me know if you want a version tailored for a resume, job posting, or LinkedIn. To schedule your interview Call or send your CV through WhatsApp/ mail (number mentioned below)- HR Dhanashri : 7796426785

Customer Service Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task- For Extake notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

Customer Service Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task- For Extake notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

Customer Operations - Associate Process Manager Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Customer Service Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task- For Extake notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

Customer Operations - Associate Process Manager Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects