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PwC Service Delivery Center
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IN_Associate_Incident Management & Response - Disaster Recovery

IN_Associate_Incident Management & Response - Disaster Recovery

PwC Service Delivery Center

7 - 12 years

9 - 12 Lacs

Gurugram

Posted:2 weeks ago| Platform:

Apply

Skills Required

IT services Service management Analytical Disaster recovery IFS Incident management Business continuity planning Troubleshooting Service quality Information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Associate

& Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Why PWC

At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

& Summary

A career within Service Governance ensures that IT services are delivered effectively and efficiently, adhering to established policies and standards. As a Disaster Recovery Engineer, you will support the owners of technology to understand the resilience of business technology.

Facilitate and assist in the development, testing, and validation of disaster recovery plans.
Drive collaboration across various teams to ensure disaster recovery procedures are integrated and effective.
Contribute to documentation related to disaster recovery processes.
Participate in disaster recovery drills and realtime recovery efforts.
Support the identification of critical systems and processes.
Monitor and report on the effectiveness of disaster recovery plans

Mandatory skill sets

Excellent understanding of disaster recovery principles and best practices.
Experience with backup and recovery tools and technologies.
Experience using disaster recovery tools and technologies.
Demonstrated experience with IT infrastructure, including servers, networks, and storage systems.
Experience in disaster recovery planning and execution

Preferred skill sets

Certifications such as Certified Business Continuity Professional (CBCP) or Disaster Recovery Certified Specialist (DRCS).
Ability to successfully collaborate across several teams to drive results.
Strong analytical and troubleshooting skills.
Proactive, resilient, and adaptable.
Keep abreast with industry trends

Years of experience required

7+ years and above.

Education qualification

Any UG/PG

Education

Degrees/Field of Study required Master Degree, Bachelor Degree

Degrees/Field of Study preferred

Required Skills

Backup and Disaster Recovery (BDR), Backup and Recovery (Software), Disaster Recovery (DR)

Business Continuity Planning (BCP), Disaster Recovery Business Continuity

Travel Requirements

Government Clearance Required?

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