Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurugram
>
PwC Service Delivery Center
>
IN_Associate_Application Support - Aura_IN_IT_ Services CO

IN_Associate_Application Support - Aura_IN_IT_ Services CO

PwC Service Delivery Center

4 - 9 years

8 - 12 Lacs

Gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

IT services Crisis management Ticketing Application support Automation Contract management Business strategy Service quality Information technology Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Associate

& Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Why PWC

At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

& Summary

A career within Information Technology as an Aura Application Support Specialist involves providing technical support and maintenance for applications developed using the Aura framework. The role ensures system performance and reliability while collaborating with development teams.

Serve as the primary point of contact for troubleshooting and resolving issues related to Aurabased applications.
Diagnose and resolve application errors, performance issues, and userreported problems.
Monitor the performance and health of Aura applications to identify and address potential issues.
Provide training and guidance to users and other support team members on Aura application features.
Collaborate with development teams to address recurring issues and improve application functionality.
Communicate effectively with stakeholders regarding issue status, resolutions, and application updates

Mandatory skill sets

Serve as a primary point of contact for issues.
Understanding of cloud services and platformasaservice (PaaS) offerings.
Troubleshoot and resolve technical issues related to automation workflows and integrations.

Preferred skill sets

Familiarity with ticketing systems and support tools

Years of experience required

4+ years and above.

Education qualification

Any UG/PG

Education

Degrees/Field of Study required Bachelor Degree, Master Degree

Degrees/Field of Study preferred

Required Skills

Aura

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more}

Travel Requirements

Government Clearance Required?

More Jobs at PwC Service Delivery Center

Senior Associate SAP SD Enterprise APPS SAP Bangalore

Bengaluru

5 - 10 yrs

INR 10 - 11 Lacs

Senior Associate-Data Engineer

Mumbai

2 - 4 yrs

INR 4 - 6 Lacs

Associate_ GTM_Strategy&_ Advisory

Gurgaon

Experience: Not specified

INR 14 - 19 Lacs

Senior Associate_Oracle EPM FCCS_ D&A _Advisory

Bengaluru

4 - 8 yrs

INR 8 - 12 Lacs

IN-Senior Associate Azure Dot net

Bengaluru

5 - 9 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

PwC Service Delivery Center

IT Services and IT Consulting

New York NY

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

IN_Associate_Application Support - Aura_IN_IT_ Services CO