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PwC Service Delivery Center
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IN-Senior Associate || Application Support - .Net & Angular

IN-Senior Associate || Application Support - .Net & Angular

PwC Service Delivery Center

6 - 11 years

8 - 13 Lacs

gurugram

Posted:4 weeks ago| Platform:

Apply

Skills Required

it services backend ticketing application support analytical javascript html microsoft sql business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Senior Associate

& Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.

Why PWC

& Summary

A career within Information Technology as a Support Manager at Tech Hub involves providing firstline technical assistance and support related to the application platform, ensuring customer satisfaction through troubleshooting and resolving technical problems.

Handle initial user inquiries and troubleshoot basic issues.
Diagnose and fix problems within the .NET backend (C#, ASP.NET, etc.) and the Angular frontend (TypeScript, JavaScript, HTML, CSS).
Respond to and manage support tickets and customer queries in a timely and professional manner.
Resolve issues like login problems, password resets, and simple data recovery.
Diagnose and troubleshoot technical issues related to the app platform, providing solutions and workarounds.
Identify and escalate complex issues to higherlevel support teams.
Document issues and resolutions, maintaining an accurate log of activities for reference.
Maintain a knowledge base of common issues and solutions.
Assist in testing new features and updates to the platform to ensure quality and performance.
Contribute to the creation and updating of support documentation and FAQs.
Monitor app performance and report any issues.

Mandatory skill sets

Understanding of cloud services and platformasaservice (PaaS) offerings.
Deep knowledge of SQL server script and query writing, Stored Procedure, and SSRS.
Knowledge on .NET Core, Angular, C#, ASP.NET, MVC, API, and building scalable microservicesbased applications.
Strong analytical and query debugging skills.
Familiarity with ticketing systems and support tools

Preferred skill sets

Expertise in designing secure and highperforming solutions with cloudnative (Azure Dev Ops) approaches.
Microsoft certification in .NET.

Years of experience required

6+ years and above.

Education qualification

Any UG/PG

Education

Degrees/Field of Study required Bachelor Degree, Master Degree

Degrees/Field of Study preferred

Required Skills

Robotic Process Automation (RPA)

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Disaster Recovery, Embracing Change, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting, Hybrid Cloud {+ 31 more}

Travel Requirements

Available for Work Visa Sponsorship

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IN-Senior Associate || Application Support - .Net & Angular