Internal Firm Services
Industry/Sector
Management Level
Associate
& Summary
In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.
Why PWC
& Summary
We are seeking a Technical Operations Engineer with handson experience in Azure cloud infrastructure, database management (SQL and MongoDB), and scripting/automation using PowerShell or other languages (Python / Bash). This role is a key contributor to our technical operations team, supporting CI/CD pipelines, ADO pipeline executions, and IT service operations.
The ideal candidate is a problemsolver who thrives in fastpaced environments and has a passion for reliability, automation, and infrastructure excellence. You ll collaborate with teams across development, infrastructure, and support to ensure high system availability, smooth deployments, and effective monitoring.
Azure Infrastructure Support
- Assist with deployment, configuration, monitoring, and optimization of Azure infrastructure components to ensure scalability, performance, and security.
- Database Operations Support SQL Server and MongoDB environments, including basic administration, backup/restore tasks, and performance troubleshooting.
- Automation & Scripting Create and maintain automation scripts using PowerShell (required), with additional support for Python or Bash to streamline operational workflows and reduce manual tasks.
- CI/CD & Azure DevOps Pipelines Support the execution and troubleshooting of CI/CD pipelines in Azure DevOps (ADO), ensuring reliable and efficient code deployments
- Monitoring & Alerting Help manage and enhance monitoring solutions including Datadog, Azure App Insights, and Log Analytics to proactively detect and resolve system issues.
- IT Service Operations Participate in daytoday operations using ServiceNow for incident, change, and request management in accordance with defined SLAs.
- System Integration & Troubleshooting Support integrations between systems and troubleshoot application and infrastructurelevel issues, collaborating with other technical teams as needed.
- Operational Reporting & Dashboards Assist in creating and maintaining infrastructure and service health dashboards to support proactive monitoring and operational transparency.
- Alert Response & Incident Participation Monitor system alerts and participate in incident resolution activities, following standard response and escalation procedures.
- Collaboration & Team Support Work closely with engineers, developers, and operations teams to ensure alignment across infrastructure, applications, and support.
- Documentation & SOPs Maintain accurate technical documentation, SOPs, and knowledge base articles to support consistent, repeatable operations.
Mandatory skill sets
- 3 5 years of experience in a technical operations, site reliability, DevOps, or systems engineering role. Proficiency with Microsoft Azure services and infrastructure (VMs,PaaS, storage, networking, App Services). Solid working knowledge of SQL and MongoDB, including running queries and basic optimization or troubleshooting.
- Strong scripting skills in PowerShell; familiarity with Python or Bash is a plus. Experience supporting CI/CD pipelines in Azure DevOps (ADO) and understanding of deployment automation. Familiarity with monitoring and observability tools such as Datadog, Azure App Insights or Log Analytics. Handson experience using ServiceNow or similar ITSM systems for managing incidents, changes, and requests. Understanding of cloud and infrastructure troubleshooting, alert triage, and system recovery techniques. Excellent analytical, troubleshooting, and communication skills. Comfortable working in fastpaced environments and managing multiple priorities. Availability for occasional offhours support for critical issues or crosstimezone coordination. Preferred.
Preferred skill sets
Qualifications Experience optimizing Azure resource usage and identifying costsaving opportunities. Familiarity with bluegreen or canary deployment practices and safe rollout strategies. Exposure to additional monitoring platforms or log aggregation tools (e.g., Splunk). Understanding of ITILbased operational processes and service delivery best practices. Experience working in Agile, DevOps, or hybrid delivery models
Years of experience required
3+ yrs
Education qualification
Bachelor s degree in Computer Science, Information Technology, or a related field; equivalent handson experience also considered.
Education
Degrees/Field of Study required Bachelor of Engineering
Degrees/Field of Study preferred
Required Skills
Technical Operations
Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being
No
