Implementation & Support Engineer – Manufacturing Digital Systems

About Opportunity

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About Sysma Tech

digital maintenance, operations, and asset management

Our solutions are used by major industries across Cement, Oil & Gas, Utilities, and Manufacturing — helping them transition from paper to digital, from manual to intelligent.

We’re scaling our implementation team to onboard more plants and create a digital-first culture within our client organizations.

Role Overview

Implementation & Support Engineer

You’ll be responsible for ensuring smooth deployment of Sysma’s platform at client sites — coordinating with plant, IT, and management teams, driving adoption, training users, and ensuring on-ground success.

functional + technical implementation

Key Responsibilities

• Lead and support

  Sysma platform rollouts

  at manufacturing sites.
• Understand client SOPs, maintenance workflows, and SAP or MES integrations.
• Configure modules, validate data mapping, and coordinate user acceptance testing.
• Conduct

  user training

  , adoption sessions, and collect feedback from plant teams.
• Track usage metrics, prepare rollout reports, and identify process gaps.
• Serve as the

  bridge

  between Sysma’s product team and the client’s operations.
• Troubleshoot issues, escalate to tech teams where needed, and follow through to closure.
• Promote a

  digital culture

  by demonstrating practical value to operators and managers.

Required Skills & Experience

• 4–7 years of experience in

  Manufacturing / Industrial Operations / IT systems

  .
• Strong exposure to

  ERP / MES / CMMS platforms

  (SAP PM/MM, Maximo, Ramco, Infor, etc.).
• Familiarity with

  maintenance, production, or quality processes

  in plant environments.
• Experience participating in

  digital transformation or system rollout

  initiatives.
• Strong communication and documentation skills (English & Hindi required).
• Comfortable with web and mobile applications, data formats (Excel/CSV/JSON).
• Logical, detail-oriented, and proactive in problem-solving.
  

Good to Have

• Knowledge of preventive maintenance, PTW, or shift-logbook systems.
• Exposure to API or integration concepts (no coding required).
• Experience with CMMS or Industry 4.0 tools.
• Regional language fluency (for site communication) is a plus.
  

Why Join Sysma Tech

• Be part of

  real industrial transformation

  across India’s manufacturing ecosystem.
• Gain end-to-end exposure — from

  implementation to scale-up

  .
• Logic-driven culture with

  flat structure and autonomy

  .
• Remote work setup with

  on-site engagement opportunities

  .
• Clear path to grow into

  Implementation Lead / Customer Success

  roles.