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Implementation Lead, Uber for Business

Implementation Lead, Uber for Business

Uber

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:5 months ago| Platform:

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Skills Required

strategies support drive management service onboarding training capture enablement data prioritization communication swift agile salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

About The Role This is a unique opportunity to join the exciting sales organization of Uber for Business. We need creative thinkers and builders with previous sales experience who are passionate about developing a new kind of sales organization at Uber. You'll be on the frontlines introducing businesses to Uber while developing and executing strategies around sales. We need a highly motivated self-starter, with an engaging personality who thrives in a team environment. The Uber for Business Team is looking for a sharp and highly motivated individual to join our team! As an Implementation Lead you will be the center of the Implementation / Launch process, and and will work with a cross functional team of Account Executives, Premium Support Specialists and others to on-board, launch and drive early adoption of Uber for Business from small scale to mid tier and top tier organizations. You'll support our Sales and Account Management teams to drive revenue growth, operational excellence, and second-to-none customer service. What You'll Do Own customer onboarding in the Launch phase both operationally and strategically: build, set up, and plan the implementation of new accounts Execute customer webinars, roadshows, product demonstrations and training to help customers latch on the product. Implement initiatives that can improve adoption & utilization and optimize processes to enable the sales experience. Work with Uber for Business customers and internal teams to closely understand the needs and goals of each customer. Coordinate a flawless launch that drives adoption and usage, in turn helping customers meet their program objectives. Understand U4B's products & solutions and navigate internally to capture the knowledge of the broader Uber platform, as needed for customer enablement and growth. Be the champion to generate customer advocacy, testimonials and data trends that can help improve sales processes and enable incremental customer experience. Basic Qualifications Minimum 3 years of experience in a client-facing role Preferred Qualifications Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes. Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills. Exceptional organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly and seamlessly. Excellent project management skills Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments. The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers. Tech-savviness. You'll be using multiple systems in your role, and Salesforce experience is a plus. Bachelor's Degree or higher preferred Show more Show less

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Implementation Lead, Uber for Business