Implementation Engineer- SQL, Networks, VOIP

Company Description

• Install, configure and customise NECSWS products and solutions
• Owner/author of the implementation plan
• Main liaison channel with Client to manage the expectations for acceptance and implementation into a live environment, including agreeing acceptance criteria, overall strategy and approach.
• Become product implementation expert on designated NECSWS products
• Produce Work Plans for customer (task by task prior plan of deployment work in each environment)
• Produce Site (Visit) Reports for customer (summary of work delivered in each environment after delivery of Work Plan)
• Provide consultancy to install and configure NECSWS solutions onto customers infrastructure/ hardware
• Maintain effective working relationships with customer and NECSWS colleagues
• Ensuring all strategies, targets and objectives related to implementation are understood by key stakeholders and the development team.
• Actively involved in decision making regarding implementation planning.
• Key interface with Project manager to agree mutually acceptable decisions to resolve any issues
• Liaise with the NECSWS Project Manager to ensure implementation is to specified scope, and budgets and timescales are met.
• Carrying out implementation activities in accordance with the overall project plan.
• Internal Project-related activities as directed by the Project manager or Implementation Team manager, including supporting Development, Client Services, and QA activities.
• Hands-on project-based deployment and configuration activities.
• Ranging from on customer sites to within our own UK offices
• Problem solving skills called on to triage and help resolve any complications
• Can work as part of a delivery team, or work individually
• Working in partnership with other partner companies, and customer IT services
• Targeted to achieve 75% or more billable project work
  

Qualifications