Implementation Engineer

Job Description

Are you passionate about the successful deployment and integration of software, systems, or technology solutions within an organization? If your response is a resounding yes, then we are hunting for you. As an Implementation Engineer at SmartQ, your primary goal will lie in turning a theoretical system design into a practical and functional reality. In addition, you will play a critical role in the successful adoption of new technologies or systems, ensuring the result aligns with the needs and expectations of the organization. Effective communication, problem-solving skills, and technical expertise will keep you a cut above the rest in this role. If you are a dynamic, results-oriented engineer with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make a significant difference in the world of food and technology? Join us now! Implement and help clients implement SmartQ platform products remotely for the client Train the users on the usage of the technology & Help in creating user manuals Interact with customers and clients on a daily/weekly basis via email or calls or chat regarding various queries. Manage Customer expectations on the deliverables. Coordinating and working with the client on multiple levels - decision-makers, site managers and ground-level operation staff. Understanding the issues faced by customers across different solution platforms is provided. Answer inquiries, resolve complaints and provide information regarding solutions provided by SmartQ in that location. Maintains ownership of customer issues until problem resolution. May be responsible for pre-sales and post-sales service to customers. Knowledge of products, customers, services, policies, and procedures. Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the responsible personnel. Documentation for reporting and client communications. App configurations, menu detailing and verifications, ensuring user experience at the best. Qualifications: Excellent communication skills (both written and verbal) in English Strong knowledge in JSON & Expertise in Troubleshooting & Configuration Stakeholder Management & multitasking abilities A high degree of focus along with time management and planning 2+ Years of experience in the relevant field Good with interpersonal skills, decision making, follow the processes, work with collaboration, leadership, etc. Message from CEO: .