Implementation Engineer

Implementation Engineer - OMS/WMS

Location:

Experience:

Type:

About Omniful:

Omniful is the unified operations platform that brings together Order Management, Warehouse Management, Transportation Management, Shipping Gateway, and Point of Sale into a single integrated system. We enable retail, logistics, D2C brands, and e-commerce businesses across MENA to scale efficiently and enhance customer satisfaction.

Having raised $10M+ from leading investors including RAED Ventures, VentureSouq, and Jahez Group, we're one of the fastest-growing SaaS startups in the MENA region, expanding our presence globally.

Role Overview:

We're seeking a self-driven Implementation Engineer to join our growing India team. You'll be the bridge between our technology and our enterprise clients, ensuring seamless onboarding and driving rapid time-to-value. This role requires someone who can independently manage complex implementations, coordinate with multiple stakeholders, and solve problems on the fly.

Key Responsibilities:

Project Management & Client Ownership (40%)

• Lead end-to-end implementation projects for enterprise clients with minimal supervision
• Create and maintain implementation project plans, timelines, and deliverables
• Conduct regular stakeholder meetings and manage expectations across client and internal teams
• Proactively identify risks and develop mitigation strategies

Technical Implementation (30%)

• Configure Omniful's suite of products (OMS, WMS, TMS, POS) based on client requirements
• Handle data migrations from existing ERP/WMS systems
• Support API integrations with e-commerce platforms (Shopify, Magento), ERPs, and shipping partners
• Conduct UAT sessions and ensure all workflows meet client specifications
• Document technical configurations and create handover documentation

Stakeholder Management & Communication (20%)

• Serve as primary point of contact for assigned enterprise accounts during implementation
• Coordinate between client IT teams, operations teams, and management
• Facilitate requirement gathering sessions and translate business needs into technical configurations
• Present progress updates to C-level executives and key decision makers
• Manage escalations and ensure timely resolution

Problem Solving & Continuous Improvement (10%)

• Troubleshoot complex integration issues independently
• Identify patterns in implementation challenges and propose process improvements
• Contribute to implementation playbooks and best practices documentation
• Support pre-sales teams with technical feasibility assessments

Required Qualifications:

Education & Experience:

• Bachelor's degree in Engineering, Computer Science, or related field
• 2-3 years of experience in B2B SaaS implementation, preferably in ERP or supply chain solutions
• Proven track record of managing enterprise client implementations

Technical Skills:

• Understanding of REST APIs and system integrations
• Experience with data migration and transformation
• Familiarity with SQL and basic scripting
• Knowledge of supply chain operations (warehousing, logistics, inventory management) is highly preferred

Core Competencies:

• Self-Starter:

  Ability to work independently with minimal oversight and take complete ownership

• Project Management:

  Experience managing multiple projects simultaneously with competing deadlines

• Communication:

  Excellent written and verbal communication skills in English; ability to explain technical concepts to non-technical stakeholders

• Problem-Solving:

  Strong analytical skills with ability to troubleshoot complex issues under pressure

• Stakeholder Management:

  Experience managing enterprise clients and coordinating with C-level executives

Preferred Qualifications:

• Experience with ERP implementation (SAP, Oracle, NetSuite, or similar)
• Background in supply chain/logistics SaaS platforms
• Exposure to Middle East market or experience working with international clients
• Experience with warehouse management systems or e-commerce platforms
• PMP or similar project management certification

What Makes You Stand Out:

• You've successfully managed enterprise implementations worth $100K+ ARR
• You can point to specific examples where your problem-solving saved an implementation
• You're comfortable working across time zones and cultures
• You have a "figure it out" mentality and don't wait for instructions
• You've handled difficult stakeholders and turned around challenging implementations

Why Join Omniful?

• Impact:

  Be part of the core team building the future of supply chain technology in MENA

• Growth:

  Clear career progression path in a rapidly scaling company

• Learning:

  Work with cutting-edge technology across multiple domains (OMS, WMS, TMS)

• Culture:

  Join a team that values ownership, accountability, and getting things done