Responsibilities
This position will also be responsible for maintaining active contact with customers to ensure that the system in place is working appropriately from a functional perspective the day-to-day duties will include:
Essential Functions
- Manage day-to-day operational aspects and scope of assigned projects.
- Review deliverables prepared by team before sharing with client.
- Facilitate team and client meetings.
- Resolve and/or escalate issues in a timely fashion with guidance from the Senior Implementation Consultant.
- Ensure project documents follow standards and are complete, current, and store appropriately.
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements. Perform requirements gathering, Design Specification creation and configuration as needed as part of all services projects.
- Specifically, cover application configuration, usage and model fit for existing business processes.
- Propose and configure application solutions to meet defined processes.
- Train on Administration/Configuration enabling customers to maintain and deploy future ETQ applications.
- Complete Project Retrospectives, Help Desk calls and expense reports upon completing customer training.
- Manage client expectations for projects and provide updates for project plans that meet or exceed those expectations.
- Update and maintain a Project Issue Log for all assigned projects.
- Provide customers with Timeline and Issue Log updates, minimum once per week.
- Enter daily timesheets to account for all billable work on projects.
- Respond to customer and internal questions regarding ETQ product features and implementation.
- Perform regular customer follow-ups until the customer has implemented their application.
Education / Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or related field.
- 3+ years of related experience.
- Understanding of SQL database queries
- Strong technical skills, including python scripting.
- Experience with APIs
- Required to work flexible hours.
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
- In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
