Immediate openings For MIS reporting - Contractor

2 - 4 years

1 - 3 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities:

  • Played a vital role in conducting in depth data analysis and identifying trends for precise resource planning
  • Identified opportunities for continuous improvement and participated in creating ad-hoc schedules and business analysis
  • Oversaw the monthly, weekly and daily operation rhythm for workforce management and developed a common framework to enhance contact center efficiencies
  • Monitored and analyzed volume patterns, real time activity, made adjustments as needed to optimize departmental efficiency
  • Managed resource capacity based on volume trends, stakeholder demand changes, business environmental shifts and resource utilization
  • Conducted daily investigation and analyzed complex data sets to produce insights and reports for Management, driving strategic improvements in operations
  • Oversaw workforce and scheduling to align with forecasted demands

Skills :

  • Volume analysis

  • Workforce planning & management

  • Workforce Management reports

  • Data analysis and reporting

  • Scheduling and optimization

  • Workforce Management reports Accuracy and precision

Accuracy and precision

Preferred candidate profile:

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