3 - 8 years
3 - 8 Lacs
Posted:2 days ago|
Platform:
Work from Office
Full Time
Conduct V&A training for the new hires, which includes accent neutralization, soft skills and American culture sensitization, and provide floor support.
Train new hires on V&A, grammar, culture and customer service
Conduct V&A training per specified training curriculum
Facilitate transition of employees from training to move into the work environment
Provide floor support through call monitoring, feedback and coaching to improve quality of delivery
Actively work with the Service Delivery teams to better the quality of employees performance
Conduct refreshers on V&A, customer service and related topics
Conduct interviews on V&A to check suitability of trainable and non-trainable candidates
Generate and maintain regular reports related to training
Minimum 2 years of relevant experience
Experience in handling new hire training classes independently
Familiarity with accent neutralization, American accent training and customer service concepts Excellent verbal and written communication skills in English
Good people handling skills, strong group communication and effective presentation skills
Good understanding of Group Dynamics (diversity)
Good customer service attitude
Good team player
Should be Adaptable is nature
Good Learning Ability
Analytical bend of mind
Self-motivate
Medusind
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