Immediate Hiring - BRO (Collections) - HL/LAP ( Field Collections)

Buzzworks Business Services

1 - 6 years

3 - 4 Lacs

Chennai Coimbatore Vellore

Posted:1 day ago| Platform:

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Skills Required

Banking Collection Field Collections Collections Payment Recovery Payment Collection Bucket Debt Collection Loan Collection Debt Recovery Loan Recovery Recovery Npa

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Contacting delinquent borrowers:
Initiating contact via phone, email, mail, or sometimes even in-person visits to discuss overdue payments and find solutions.
Negotiating repayment plans:
Working with borrowers to establish feasible payment schedules or debt settlements, considering their financial circumstances and company guidelines.
Maintaining accurate records:
Documenting all communication, payments received, and repayment arrangements accurately and meticulously in tracking software and databases.
Monitoring accounts:
Identifying overdue payments, tracking account status, and escalating cases to management when necessary.
Ensuring compliance:
Adhering to relevant laws, regulations (like the Fair Debt Collection Practices Act (FDCPA)), and company policies during the debt recovery process.
Resolving disputes and inquiries:
Addressing customer complaints and questions professionally and courteously.
Collaborating with other departments:
Working with accounting, legal, and risk management teams to resolve issues related to overdue accounts and facilitate payment collection.
Initiating legal action:
If necessary, instituting legal proceedings to recover outstanding debts when other collection efforts are exhausted.

Preferred candidate profile

Interested in to field Collections - Loans
Minimum 6 months Experienced into Sales / Collections - Banking products.
CIBIL score not less than 700
12th Pass candidates also eligible for this role.

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