KRA – Collection Executive 1. Collection Targets & Recovery Achieve assigned monthly and quarterly collection targets for overdue accounts. Ensure timely recovery of outstanding payments as per the collection plan. Minimize overdue percentage by proactive follow-up. 2. Follow-Up & Communication Make daily follow-up calls to customers with pending dues. Send payment reminders through calls, SMS, email, or WhatsApp. Maintain professional communication while handling customer queries. 3. Account Tracking & MIS Reporting Update customer payment status in the system daily. Maintain accurate records of collection activities. Share daily, weekly, and monthly collection reports with the Manager. 4. Dispute Resolution Identify reasons for non-payment and resolve custome…
Job Title: Field Executive – Loan Collection Location: Mathura Department: Collection Key Responsibilities visits borrowers/customers as per the assigned portfolio for loan recovery. Collect payments and ensure accurate documentation of transactions. Explain repayment schedules, penalties, and available options to customers. Handle customer queries with professionalism and escalate complex issues when required. Maintain daily records of visits, collections, and pending accounts. Coordinate with the Collection Manager and provide regular status updates. Ensure compliance with company policies, RBI guidelines, and ethical collection practices. Build positive relationships with customers to encourage timely repayments. Required Skills & Competencies good communication and interpersonal skills (Hindi/English/Local language). Basic knowledge of loan /finance process and collection techniques. Negotiation and persuasion skills. Ability to work independently and achieve targets. Strong sense of responsibility and integrity. Qualifications & ExperienceMinimum 12th pass (Graduate preferred). 0–2 years of experience in loan recovery, collections, or fieldwork. Freshers with good communication skills may also apply. Must own a two-wheeler with a valid driving license (mandatory). Salary & BenefitsCompetitive salary with incentives based on performance. Allowances for travel and mobile expenses. Career growth opportunities in collection and finance sector.
Key Responsibilities visit borrowers/customers as per the assigned portfolio for loan recovery. Collect payments and ensure accurate documentation of transactions. Explain repayment schedules, penalties, and available options to customers. Handle customer queries with professionalism and escalate complex issues when required. Maintain daily records of visits, collections, and pending accounts. Coordinate with the Collection Manager and provide regular status updates. Ensure compliance with company policies, RBI guidelines, and ethical collection practices. Build positive relationships with customers to encourage timely repayments. Required Skills & Competencies good communication and interpersonal skills (Hindi/English/Local language). Basic knowledge of loan/finance process and collection/Recovery techniques. Negotiation and persuasion skills. Ability to work independently and achieve targets. Strong sense of responsibility and integrity. Qualifications & ExperienceMinimum 12th pass (Graduate preferred). 0–2 years of experience in loan recovery, collections, or fieldwork. Freshers with good communication skills may also apply. Must own a two-wheeler with a valid driving license (mandatory). Salary & BenefitsCompetitive salary with incentives based on performance. Allowances for travel and mobile expenses. Career growth opportunities in collection and finance sector.
Job Title: Field Executive – Loan Collection Location: Varanasi Department: Collection Key Responsibilities Visit borrowers/customers as per the assigned portfolio for loan recovery. Collect payments and ensure accurate documentation of transactions. Explain repayment schedules, penalties, and available options to customers. Handle customer queries with professionalism and escalate complex issues when required. Maintain daily records of visits, collections, and pending accounts. Coordinate with the Collection Manager and provide regular status updates. Ensure compliance with company policies, RBI guidelines, and ethical collection practices. Build positive relationships with customers to encourage timely repayments. Required Skills & Competencies good communication and interpersonal skills (Hindi/English/Local language). Basic knowledge of loan/finance process and collection techniques. Negotiation and persuasion skills. Ability to work independently and achieve targets. Strong sense of responsibility and integrity. Qualifications & ExperienceMinimum 12th pass (Graduate preferred). 0–3 years of experience in loan recovery, collections, or fieldwork. Freshers with good communication skills may also apply. Must own a two-wheeler with a valid driving license (mandatory). Salary & BenefitsCompetitive salary with incentives based on performance. Career growth opportunities in collection and finance sector.