Identity & Numbering Operations Analyst

What you will do

• Provisioning & Compliance:

  Manage end-to-end provisioning of DIDs and Short Codes. Handle complex KYC/identity verification for restricted markets. Process and implement new customer orders from the Sales team and customers directly.

• Porting (LNP):

  Execute number porting projects, navigating specific APAC porting windows and validation rules.

• Carrier Management:

  Alongside other teams you will maintain relationships with Tier 1 APAC carriers. Monitor quality, costs and resolve vendor disputes. This may include regular meetings, QBRs, etc.

• Regulatory Support:

  With the support of our Regulatory Operations Team you will respond to audits from regional bodies (ACMA, IMDA, MIIT) regarding Lawful Intercept and anti-scam measures (Sender ID registration).

• Troubleshooting:

  Resolve customer reachability issues, debugging SIP signaling or CLI display problems specific to cross-border traffic.

• Optimisation:

  Analyze inventory costs and collaborate with Sales/Legal to streamline documentation requirements.

• Automation:

  Collaborate with internal team members to further automate operational tasks.

What you will bring

• Industry Experience:

  Proven background in Telecoms or CPaaS, specifically handling APAC number provisioning and LNP.

• Regional Knowledge:

  Understanding of Asian regulatory landscapes (distinction between "open" vs. "restricted" markets).

• Technical Awareness:

  Familiarity with SIP, VoIP, SMPP, and legacy PSTN nuances.

• Tooling:

  Proficiency in Excel (handling large datasets), Jira/Zendesk and ideally SQL/Kibana.

• Soft Skills:

• High attention to detail for document verification.
• Self-motivated and highly organised with strong multitasking and time management skills.
• Confident operating independently and managing own workload.
• Adaptive communicator, able to collaborate across functions and with stakeholders at all levels.
• Fluent English; APAC regional languages are a strong plus.