IBS Engineering Specialist

Summary of the Role

Guide the operations of the Nexthink platform within the Digital Workplace Services division, supporting over 25,000 endpoints globally. Oversee platform management, develop scripts, and ensure data-informed IT support for a seamless Digital Workplace. Join a cross-functional team focused on Digital End-user experience (DEX), enhancing user satisfaction through automation, insights, and proactive support.

In This Role You’ll

• Serve as a Level 3 engineer for the Nexthink Experience solution.

• Manage daily configuration, monitoring, and availability of the platform for all users.

• Develop PowerShell and macOS bash scripts to implement remote actions in Nexthink.

• Create and maintain operational procedures and documentation.

• Collaborate with the technical expert to plan platform evolution, test, and implement new features.

About the Ideal Candidate

• 8+ years of experience as a Windows Level 3 engineer in a large-scale environment.

• Proficient in Windows configuration, troubleshooting, and PowerShell scripting.

• Experienced in corporate IT support, including operating systems, Microsoft 365, business applications, networking/VPN, and remote work challenges.

• Skilled in problem-solving and capable of addressing both individual and widespread technical issues.

• Familiarity with Nexthink and macOS environments is welcome but not required.

Education

A university degree in Computer Science or a related field, or equivalent practical experience.

Base Competencies

• Accountability: Takes ownership of outcomes and follows through on commitments.
• Change Management: Embraces change and helps others adapt by fostering engagement and addressing concerns.
• Customer Focus: Prioritizes the needs of both internal and external customers to build lasting partnerships.
• Flexibility: Adjusts plans and approaches based on evolving needs and circumstances.
• Inclusive Collaboration: Works effectively with people from diverse backgrounds, valuing different perspectives to achieve shared goals.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

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