Job
Description
Role Purpose I2P Business Partner s role is required to ensure seamless I2P service delivery for respective countries and to provide an enhancing experience to end users of the process (finance function, non-finance functions, vendors, and I2P teams). This role can be further detailed into the following key objectives, but not limited to - Compliance To ensure compliance of SPDs and also to the country-specific legal / regulatory obligations, in I2P transactions ways of working KPIs To ensure stringent focus control on payments KPIs (correctness timeliness) by providing support, guidance and resolution to respective teams involved in the I2P process Stakeholder Management To effectively identify, analyze, and prioritize the needs and expectations of stakeholders to ensure strategic alignment and project success. To foster positive relationships through transparent communication, proactive engagement, and continuous feedback loops to mitigate risks and enhance stakeholder satisfaction. Knowledge Development To build, improve share the knowledge of processes and systems, proactively across I2P and end-users base Leadership Coach , develop and coordinate colleagues, and lead by example. Active engagement in center-related activities Projects / Continuous Improvement To actively pursue and drive/support continuous improvement in I2P processes, users behaviours and KPIs to drive effectiveness efficiency. Provide support to specific strategic, I2P portfolio and/or LTO projects. Accountabilities Compliance: Ensure that the Standard Operating Procedures (SPDs) are followed and aligned with the current legal regulatory requirements; regularly review and update country BOPs and actively work on eliminating process exceptions Implement corrective actions and enhancements to maintain compliance across all I2P processes KPIs: Develop and implement ways to improve KPI outcomes, including process optimization and error reduction initiatives Provide training and support to I2P teams to address and resolve issues impacting KPI performance Review and Analyze process KPIs, collaborate with end-users and other functions to improve them Stakeholder management Engage with stakeholders to gather insights on their needs and expectations, ensuring their alignment with strategic/project objectives Communicate effectively with all stakeholders, maintaining transparency and openness in all interactions Establish and maintain feedback mechanisms to continuously gather stakeholder input and address concerns promptly Knowledge Development Create and maintain an accessible knowledge base for I2P processes and systems Organize training sessions and knowledge sharing activities to enhance the expertise of the I2P users and end-users Leadership Provide coaching and development opportunities for team members to build their capabilities and performance Lead by example, demonstrating a commitment to the organization s values and objectives Actively participate in center-related activities and encourage team involvement Projects / Continuous improvements: Engaging with Business Finance / requestors and finding smarter more effective ways of working Identify areas for continuous improvement within the I2P processes and lead initiatives to enhance efficiency and effectiveness Finding out better ways of working to reduce overall cycle time, number of blockers and to improve the overall productivity of AP users Exploring cost optimization ideas / small projects that are not part of big strategic initiatives Support and contribute to strategic projects within the I2P portfolio and License to Operate (LTO) projects that align with organizational goals Collaborate with cross-functional teams to drive process improvements and encourage positive changes in user behavior Competencies required / expected in the role We expect that in this role, I2P Business Partner must possess and demonstrate certain key competencies to enable him/herself with the right skillset, knowledge, and capabi
