Job
Description
The HR Officer supports the HR leadership in delivering strategic and operational HR services across the organization. This role plays a central part in leading recruitment, onboarding, and performance management processes, while ensuring HR operations, compliance, employee engagement, and communication are effectively executed. Key Responsibilities 1. Recruitment & Onboarding (Core Focus) Lead the end-to-end recruitment process: draft job descriptions, post job ads, screen candidates, coordinate interviews, and conduct reference checks. Advise and support hiring managers during the selection process. Ensure smooth onboarding: prepare documentation, coordinate induction, and verify completion of the onboarding checklist prior to the employees start date. Ensure all personnel records (including e-filing) are complete, secure, and regularly updated. 2. Performance Management (Core Focus) Work closely with managers to define, implement, and validate performance KPIs for employees across departments. Support the performance appraisal cycle and follow up on development plans. Track and report on performance trends and issues in coordination with leadership. 3. HR Operations & Employee Lifecycle Provide HR support across all stages of the employee lifecycle. Serve as liaison between employees and shared services (e.g. payroll, compliance). Maintain up-to-date organizational charts and HR documentation. Support time and attendance validation and coordinate payroll inputs with the relevant teams. 4. Compensation & Benefits Coordinate HR input for payroll, including updates related to new hires, exits, promotions, incentives, allowances, and benefits. Ensure compensation practices comply with labor laws and internal policies. Act as point of contact for employee pay and benefits queries. 5. Learning & Development Support in identifying training needs and planning learning activities. Assist in succession planning by gathering insights and coordinating with managers on talent pipelines. 6. Employee Engagement & Welfare Provide guidance to employees and managers on HR-related matters. Coordinate engagement initiatives such as surveys, welfare activities, and staff recognition programs. Collect employee feedback and support the implementation of engagement action plans. 7. HR Compliance & Standard Operating Procedures (SOPs) Ensure all HR activities follow approved SOPs and policies. Support audits, policy rollouts, and implementation of compliance standards. Keep abreast of changes in labor law and HR best practices. 8. Health & Safety Promote and ensure compliance with Health & Safety regulations. Collaborate with the H&S Officer on incident reporting, prevention, and awareness initiatives. Qualifications and Experience Bachelors degree in Human Resource Management, Business Administration, or a related field. Minimum 5 years of progressive experience in HR operations, with strong exposure to recruitment, onboarding, and performance management. Knowledge of HR policies, labor laws, payroll processes, and employee engagement practices. Previous work in ICT/BPO, Financial Services, or fast-paced corporate environments is a plus. Key Skills Excellent communication, negotiation, and listening skills. Strong organizational and multitasking ability. Analytical thinking and problem-solving. High level of discretion and integrity in handling confidential information. Fluent in English (written and spoken). Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) / Confluence / Jira.
