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IntouchCX
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Human Resources Generalist

Human Resources Generalist

IntouchCX

20 years

3 - 6 Lacs

Hyderābād

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

management engagement ai automation creativity drive support communication grammar collaborative service

Work Mode

On-site

Job Type

Part Time

Job Description

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job The Human Resource Generalist (Employee Relations Specialist) is responsible for providing positive employee relations through various functions in support of operational goals and objectives for overall organizational success. As Human Resources Generalist (Employee Relations Specialist), You Will…

Manage internal inquiries with internal stakeholders in a timely manner for overall positive relationships
Assist operations with performance management process and discussions
Engage with operations by participating in meetings to support goals and objectives
Work with employees on requests for various leaves including medical and family leaves, as well as accommodation requests
Engage with Operations on all Employee Relations issues and concerns
Policy administration
Conduct investigations on concerns submitted from employees
Conduct special projects and other HR duties as assigned
General office management and administration

As Human Resources Generalist (Employee Relations Specialist), You Have…

High school diploma or equivalent is required
Secondary education in Human Resources, CPHR/CPHR Candidate/SHRM Designation preferred
Experience in a large organization or supervisory level experience in small organization
Must have minimum of 3-5 years of HR experience in a fast-paced environment
Demonstrate expertise in developing and maintaining relationships with a diverse group of internal and external stakeholders
Above average verbal and written communication skills - to facilitate to large groups, handle difficult conversations and speak accurately, use proper grammar, good enunciation
Strong analytical, problem solving and decision-making skills
Demonstrate good listening, patience, and collaborative skills
Must be able to self-manage daily duties and time in a fast-paced, dynamic, and ever changing environment; ability to adapt to change
The ability to organize and follow-up multiple tasks/details with accuracy and timeliness
Service oriented with a focus and understanding on the client’s needs
The ability to have an innovation spirit and think outside the box

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Human Resources Generalist