Human Resource Generalist

About Us

Position Summary

Key Responsibilities

• Lead the full recruitment cycle for BPO/call center positions, from sourcing and interviewing to offer negotiation and onboarding.
• Partner with placement agencies, recruiters, and external vendors to source high-quality candidates.
• Utilize social media platforms, online job portals, and traditional channels to attract top talent.
• Manage candidate pipelines and ensure timely closure of open positions.
• Negotiate salaries and benefits with candidates while ensuring internal equity and alignment with company compensation policies.
• Oversee employee onboarding, orientation, and integration processes.
• Manage attendance, leave, and time-off policies while ensuring adherence to company procedures.
• Develop and implement HR policies that comply with Indian labor and employment laws.
• Serve as the primary point of contact for employee relations, ensuring fair and lawful practices.
• Work with leadership to support performance reviews, appraisals, and employee development initiatives.
• Maintain HR records, prepare reports, and assist with compliance audits.
• Contribute to building a self-sufficient HR operation in India, including reporting, processes, and day-to-day HR managementmirroring the structure we have successfully established in the Philippines.

Qualifications & Skills

• BBA or MBA in Human Resource Management, or MBA/PGDM in Business Administration with a specialization in HR.
• 5+ years of HR experience, with at least 3+ years in

  BPO/call center recruitment

  .
• Strong knowledge of

  Indian labor and employment laws

  , compliance requirements, and HR best practices.
• Proven ability to

  negotiate salaries and compensation packages

   effectively.
• Demonstrated success working with placement agencies, recruiters, and external partners.
• Skilled in using social media (LinkedIn, Naukri, etc.), job portals, and traditional hiring methods.
• Strong interpersonal, communication, and negotiation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-driven, and capable of managing HR operations independently.

What We Offer

• Competitive salary and benefits package.
• Opportunity to build and shape HR processes for a growing operation.
• A collaborative, international work environment.
• Professional development and career growth opportunities.