Huge Hiring For International Chat Process For Immediate Joiners

1 - 6 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About IntouchCX:

IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media.

The company is recognized for its flexibility, quick execution on new initiatives, and its focus on innovation and disruption. IntouchCX is dedicated to transforming the BPO industry and redefining the role of a contact center agent. They emphasize employee satisfaction and well-being, investing in career paths and creating dynamic environments for their team members. IntouchCX's guiding principle is to be The Industrys Trusted Advisor, differentiating itself through trusted partnerships, AI adoption, integrated expertise, and a commitment to scaling with soul.

Are you an excellent communicator with experience in

Key Responsibilities:

  • Respond to customer inquiries via live chat

  • Provide accurate information about products/services

  • Troubleshoot issues and escalate as needed

  • Maintain customer interaction records using CRM tools

Requirements:

  • Minimum 6 months of international chat support experience

  • Excellent written English communication

  • Comfortable with flexible shifts and rotational offs

  • Knowledge of CRM/chat tools preferred

Perks & Benefits:

  • PF, ESI & Health Insurance

  • 2-Way Transport (Pickup & Drop)

  • Attractive Incentives

  • 5 Days Work Week

Contact HR Pratyusha

Mention recruiter name (Pratyusha) on top of the resume

Walk-in Location:

https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9

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IntouchCX logo
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

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