HRSD Tech Lead

Job Title

Experience

Location

Job Overview :

Key Responsibilities

• Design HR Case models: case types, templates, SLAs, assignment rules, secure HR data ACLs


• Build Lifecycle Events: onboarding/offboarding workflows, multi-step orchestration, task packs, approvals


• Configure Employee Center/EC Pro: content, audiences, journeys, search tuning


• Integrate with HRIS (Workday/SuccessFactors), identity (AD/SSO), Document Management


• Enable HR Knowledge and chat via Virtual Agent; Now Assist where applicable


• Set up HR dashboards: case volume, CSAT, SLA adherence, journey completion

Must-Have Qualifications

• 3+ end-to-end HRSD implementations as Lead


• Deep understanding of PII handling, HR table security, scoped apps, Document Templates


• Experience with UI Builder, Journeys, Playbooks, Audience targeting, Content taxonomy

Preferred Qualifications

• Global HR deployments with multi-geo data access controls


• Employee Center Pro, Proactive Experiences, HR Mobile

Certifications (Mandatory)

• Mandatory: CSA


• Mandatory: CIS - HR Service Delivery (HRSD)

Soft Skills

• Empathy for employee experience


• Cross-functional coordination with HR, IT, Security

Interview Rubric (Weighting)

• HRSD Module Depth (35%)


• Security & Privacy (20%)


• Employee Center Experience (20%)


• Integrations (15%)


• Delivery & Communication (10%)

Suggested Screening Questions

1. Design onboarding with legal entity variations, device provisioning, and background checks


2. Explain HR table ACLs for case confidentiality across HR roles


3. Build EC landing page with journeys, audience filters, and knowledge surfacing

Posting Snapshot

• Exp: 7-10 yrs | Certs: CSA + CIS HRSD


• Responsibilities: HR Case, Lifecycle Events, Employee Center, HR Knowledge, integrations, security


• Skills: UI Builder, Journeys, Document Mgmt, audience targeting, PII handling