HRO Transformation- AGM/AVP � Mumbai - GO/JC/824/2025

Title: HRO Transformation � AGM/AVP � MumbaiCandidate Expectation and Roles & ResponsibilitiesMinimum 15+ years of experience in HRO Outsourcing industry of which at least 8+ years in managing large HR Transformation initiatives. End-to-End conceptualization and delivery of all HRO Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions and Creating / proposing a transformation road map for existing clients /processesLead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of Digital solutions Digital Initiative�s across following primary impact areas;Infusion of Digital Technologies within Multiple domains to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal - delivering business outcomesExperience with major HR technology platforms (Workday, SuccessFactors, Service Now HRSD, etc.), Gen AI / AI ML led platform solutions, Automation � RPA / Chatbot led platform solutions across Hire to Retire processPartner with IT to evaluate, select, and implement HR technology solutions Manage complex, multi-workstream transformation programs from conception through implementation .Drive project planning, resource allocation, risk management, and benefits realization Lead systems integration efforts to create seamless HR service delivery Addon RequirementsDemonstrated proactive, positive conflict resolution skills Excellent analytical and problem-solving skills intellectual curiosity, appetite to do things better and proactive nature.Operating model design, Value chain mapping and business process reengineering, end-customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation

Skills Required

RoleHRO Transformation- AGM/AVP � MumbaiIndustry TypeITES/BPO/KPOFunctional AreaITES/BPO/Customer ServiceRequired EducationEmployment TypeFull Time, PermanentKey Skills

• HR TRANSFORMATION
• HRO TRANSFORMATION
  

Other Information
Job CodeGO/JC/824/2025Recruiter NameHemalatha