HRBP (Contact Center)

About VGL Group

electronic retailer of jewelry and lifestyle products

turnover of ~$365 million

4,000+ people globally

3,000+

Multi-Channel Presence

TV, e-commerce, and digital retail platforms

• Shop LC (USA) – Live broadcasts to 60M+ homes with a strong e-commerce presence.
• TJC, UK – Reaches 27M+ homes through TV and digital platforms.
• Shop LC Germany – Broadcasts to 40M+ homes, expanding VGL’s European market presence.
• Ideal World (UK) – Acquired in 2023, a leading UK teleshopping & digital sales platform.
• Mindful Souls – Acquired in 2023, a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products.
  

Social Impact & ESG Initiatives

• Your Purchase Feeds… – VGL’s flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK.
• Employee Volunteering – Encourages employees to donate two hours monthly for charitable activities.
• Sustainability Commitment – Focused on renewable energy, waste reduction, and green initiatives.
• IGBC Award Winner – Recognized for excellence in green built environments at its Jaipur SEZ unit.
• Assigned a ‘Combined ESG Rating 72 (Strong)’ from ICRA ESG Ratings Limited
  

Talent & Culture

• Humanocracy & Micro-Enterprises – VGL fosters a decentralized, empowered work culture, enabling small, agile teams to drive innovation and ownership.
• Talent Density & Meritocracy – Prioritizing high-performance teams, rewarding talent, and a culture of excellence.
• GPTW Certified – Recognized as a Great Place to Work across India, the US, the UK, and China.
  

Recognition & Achievements

• Top Exporter Award – Honored by GJEPC for being India’s largest exporter of silver and colored gemstones.
• Operational Excellence – A strong track record in value-driven retail and customer-centric growth.
  

Key Responsibilities

• Support hiring and workforce planning for call center roles
• Drive performance cycles and enable continuous feedback
• Facilitate structured career growth and internal mobility
• Identify development needs and enable training programs
• Recognize and groom high-potential employees
• Resolve employee issues fairly and promptly
• Lead engagement activities to strengthen culture and retention
  

Requirement-

• Proven HR Business Partner experience in high-volume or operations environments (Call Center preferred)
• Strong stakeholder management and employee relations skills
• Hands-on exposure to performance management, engagement, and talent development
• Ability to drive initiatives independently and collaboratively