Job
Description
Job Titile: Lead Specialist Learning Support GES HR
Location : Hyderabadh, Work type Contract 12-24 months The Global Mobility support officer facilitates the international assignment process for employees and expatriates, including top executives The Global Mobility services consists of coordination with internal departments and external suppliers (, moving companies, tax providers, relocation agencies, embassies), ensure compliance with legal, fiscal, and social security regulations worldwide, address complex HR and personnel issues, maintain compliance with company policies on acquisitions, quality, environmental impact, safety, and health The Global Mobility support officer would also support GSC manager to continuously deliver the right quality of services according to SLA (Service Level Agreement) with the internal team and external service provider and improves the services to achieve the GES HR objectives, Your Key Responsibilities Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets, Ensure that the required level of expertise in the specific area is maintained, Ensure that the global standard processes, tools, and documentation are maintained and adhered to, Support Release testing Follow validation rules and support release by performing testing from the available Test Scripts, Ticket handling Work on solving learning tickets assigned to Tier 1 team with right quality Work on learning report requests All the tickets and activities are complete in agreed SLA (Service Level Agreement) and help in improving it, Perform Incidents/workorders with great impact and resolve them with high priority and accuracy Problem management (Investigating and Mitigation) Review recurring incidents and propose improvement to tier 2, TS Service line manager and GSC manager Create and update QRCs and Q&A for Tier 0 and Tier 1 Create and update training material WIs for Tier 1 Project management activities Work on UATs in coordination with Tier 2 Create training material Test and implement release of new learning in coordination with e-learning specialist We Offer Unique career paths across health, nutrition and beauty explore what drives you and get the support to make it happen A chance to impact millions of consumers every day sustainability embedded in all we do A science led company, cutting edge research and creativity everywhere from biotech breakthroughs to sustainability game-changers, youll work on whats next Growth that keeps up with you you join an industry leader that will develop your expertise and leadership A culture that lifts you up with collaborative teams, shared wins, and people who cheer each other on, A community where your voice matters it is essential to serve our customers well, You Bring A strong sense of accountability you take initiative, speak up, and see things through You are responsible and focus on what matters An innovators instinct youre always looking for better, smarter, more sustainable ways to make an impact, Curiosity and an open mindbecause you believe progress starts with asking, Is there a better way A collaborative spirit youre at your best when working across teams, functions and countries, A focus on unitywith stakeholders and customers About Dsm-firmenich At dsm-firmenich, we dont just meet expectations we go beyond them, Join our global team powered by science, creativity, and a shared purpose: to bring progress to life, From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions every single day Whether its fragrance that helps you focus, alternative meat thats better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere, And while youre making a difference, well make sure youre growing too With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders Your voice matters here And your ideasTheyre essential to our future, Because real progress only happens when we go beyond, together, Our Application Process Interested in this positionPlease apply on-line by uploading your resume in English via our career portal ( dsm-firmenich/careers), For for good starts with the way we treat each other When people feel supported, included, and free to be themselves, they do their best work and thats exactly the kind of culture were building A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong, Were proud to be an equal opportunity employer, and were serious about making our hiring process as fair and inclusive as possible From inclusive language and diverse interview panels to thoughtful sourcing, were committed to reflecting the world we serve, We welcome candidates from all backgrounds no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you, And if you have a disability or need any support through the application process, were here to help just let us know what you need, and well do everything we can to make it work, Agency statement Were managing this search directly at dsm-firmenich If youre applying as an individual, wed love to hear from you Were not accepting agency submissions or proposals involving fees or commissions for this role,
