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Brookfield Asset
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HR Service Desk -Analyst

HR Service Desk -Analyst

Brookfield Asset

3 - 8 years

5 - 10 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

Administration HRIS Senior Analyst Analytical Service desk data integrity Customer service Troubleshooting MS Office Data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location

Mumbai - 10th Floor, Ventura, Hiranandani Gardens, Powai

Brookfield Culture

Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

LOCATION: Mumbai

COMPANY CULTURE:

POSITION SUMMARY:

As a member of the HR Service Desk (HRSD), the Analyst will primarily be responsible for resolving tickets, queries and requests relating to HR Services (HRS) program administration. This includes providing day-to-day core transactional and administrative support in the various HR functions.

The Analyst will be responsible for ensuring quality customer service to both employees and the larger global HR team.

RESPONSIBILITIES:

Provide first level (Tier 1) Workday customer service and troubleshooting support to employees and the various teams throughout Brookfield.
Partner with global colleagues to execute transactions within workday, including Job requisitions, hire transactions, one-time payments, any ad hoc processes, as assigned
Support the background check verification process, by liaising with the vendor to ensure closure of cases in a timely manner
Provide timely and accurate responses to requests generated via tickets, email, chat and phone ensuring all requests are logged into the case management system.
Record and communicate problems, situations, and solutions to coordinate with the global teams.
Support data entry and auditing activities to ensure data integrity
Provide support on regional and global HRS projects as required
Identify opportunities for process improvements, recommend solutions and contribute to the implementation of best practices within HRSD.
Update and maintain process documentation and training materials.
Other duties as assigned.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Post-secondary education (University or College graduate)
3+ years of related work experience in HR operations or shared service model supporting different countries with direct support to employees and global HR teams.
Experience working in a global team (Follow-the-sun (FTS) model as asset)
Experience with an HRIS in a high-volume shared services environment (Workday experience is preferred)
Experience with a case management system (SolarWinds experience is an asset)
Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook

KEY COMPENTENCIES / BEHAVIOURS REQUIRED:

Excellent written and verbal communication skills, being fluent in both written and spoken English
Conscientious with a strong attention to accuracy and details
Self motivated, highly organized, and able to juggle multiple projects / priorities
Ability to handle sensitive and confidential information with discretion.
Ability to generate trust, confidence and credibility
Demonstrates excellent analytical and problem-solving skills
Ability to demonstrate sound decision-making, considering team and organizational goals

This position would be suitable for those candidates who meet the position requirements and who thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results.

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HR Service Desk -Analyst