Location Mumbai - 10th Floor, Ventura, Hiranandani Gardens, Powai Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description POSITION SUMMARY: As a member of the HR Service Desk (HRSD), the Senior Analyst will be responsible for providing support to resolve moderate to advanced and complex employee queries and issues received by the HRSD. Senior Analyst will be expected to apply independent judgement and drive operational excellence with optimization and efficiency across various regions. The primary responsibility is to ensure quality customer service to both employees and the broader global HR team. RESPONSIBILITIES: Provide first level (Tier 1) Workday customer service and troubleshooting support to employees and the various teams throughout Brookfield. Provide timely and accurate responses to requests generated via tickets, email, chat and phone ensuring all requests are logged into the case management system. Provide transactional assistance within Workday for new hire, job change, one-time payment, leave and termination business processes. Record and communicate problems, situations, and solutions to coordinate with the global teams. Provide guidance and mentorship to junior team members Support with allocation of resources and balancing workloads among team members when needed Partner with global colleagues to execute transactions within workday, including employee life cycle transactions, one-time payments, any ad hoc processes, as assigned Support HRS annual processes e.g. Annual Talent Cycle, Open Enrollment, Annual RRSP Employer Contribution, etc. Support data entry and auditing activities to ensure data integrity Manage advanced and complex operational transactions and projects, including coordinating with other operational functions (Payroll, Benefits, HRIS) and third-party vendors as required. Proactively identify opportunities for process improvements, recommend solutions and contribute to the implementation of best practices within HRSD. Conduct root cause analysis for complex issues, addressing underlying challenges. Assist in the implementation and communication of HR policies and procedures. Update and maintain process documentation and training materials. Other duties as assigned. QUALIFICATIONS & EXPERIENCE REQUIRED: Post-secondary education (University or College graduate) 5+ years of related work experience in HR operations or shared service model supporting different countries with direct support to employees and global HR teams. Experience working in a global team (Follow-the-sun (FTS) model as asset) Experience with an HRIS in a high-volume shared services environment (Workday experience is preferred) Experience with a case management system (SolarWinds experience is an asset) Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook KEY COMPENTENCIES / BEHAVIOURS REQUIRED: Excellent written and verbal communication skills, being fluent in both written and spoken English Conscientious with a strong attention to accuracy and details Self motivated, highly organized, and able to juggle multiple projects / priorities Ability to handle sensitive and confidential information with discretion. Ability to generate trust, confidence and credibility Demonstrates excellent analytical and problem-solving skills Ability to demonstrate sound decision-making, considering team and organizational goals This position would be suitable for those candidates who meet the position requirements and who thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results.
Location Mumbai - 10th Floor, Ventura, Hiranandani Gardens, Powai Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description LOCATION: Mumbai COMPANY CULTURE: Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. POSITION SUMMARY: As a member of the HR Service Desk (HRSD), the Analyst will primarily be responsible for resolving tickets, queries and requests relating to HR Services (HRS) program administration. This includes providing day-to-day core transactional and administrative support in the various HR functions. The Analyst will be responsible for ensuring quality customer service to both employees and the larger global HR team. RESPONSIBILITIES: Provide first level (Tier 1) Workday customer service and troubleshooting support to employees and the various teams throughout Brookfield. Partner with global colleagues to execute transactions within workday, including Job requisitions, hire transactions, one-time payments, any ad hoc processes, as assigned Support the background check verification process, by liaising with the vendor to ensure closure of cases in a timely manner Provide timely and accurate responses to requests generated via tickets, email, chat and phone ensuring all requests are logged into the case management system. Record and communicate problems, situations, and solutions to coordinate with the global teams. Support data entry and auditing activities to ensure data integrity Provide support on regional and global HRS projects as required Identify opportunities for process improvements, recommend solutions and contribute to the implementation of best practices within HRSD. Update and maintain process documentation and training materials. Other duties as assigned. QUALIFICATIONS & EXPERIENCE REQUIRED: Post-secondary education (University or College graduate) 3+ years of related work experience in HR operations or shared service model supporting different countries with direct support to employees and global HR teams. Experience working in a global team (Follow-the-sun (FTS) model as asset) Experience with an HRIS in a high-volume shared services environment (Workday experience is preferred) Experience with a case management system (SolarWinds experience is an asset) Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook KEY COMPENTENCIES / BEHAVIOURS REQUIRED: Excellent written and verbal communication skills, being fluent in both written and spoken English Conscientious with a strong attention to accuracy and details Self motivated, highly organized, and able to juggle multiple projects / priorities Ability to handle sensitive and confidential information with discretion. Ability to generate trust, confidence and credibility Demonstrates excellent analytical and problem-solving skills Ability to demonstrate sound decision-making, considering team and organizational goals This position would be suitable for those candidates who meet the position requirements and who thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results.
Location Mumbai - 10th Floor, Ventura, Hiranandani Gardens, Powai Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description Position Summary The Analyst \Sr. Analyst HRIS, Workday Learning Module and other Workday Module position is responsible for supporting, extending, and improving operational efficiencies within Human Resources. They will lead, as a thought partner, for customer groups, advise on business requirements, data presentation, and support decision making. This position will directly interact with other members of the HRS group, senior global HR leadership, as well as other senior business leadership across the Brookfield supported footprint. This position will be required to be onsite. Responsibilities Understand Workday security domains and how to maintain security on business processes. Lead the Learning workstream on complex Workday implementations and configure workday Learning modules and resolve configuration issues. Support ongoing learning processes and year-end reporting activities and also collaborate with stakeholders to identify and mitigate risks. Demonstrate leading practices and design options via prototyping and mentor small teams across onshore and offshore functions. Designated subject matter expert (SME) for both the Workday Learning Module and the Workday Recruiting Module. Manage and administer the workday Learning including user access, content management and system configuration. Conduct regular assessment and evaluation to measure the effectiveness of training programs. Extend support beyond crafting learning solutions to include designing custom reports using Workday Learning tools. Lead Functional projects as a subject Matter expert demonstrating deep functional knowledge through out HR process collaborate closely with business clients to understand their requirements and any gaps Manage and resolve operational tickets and issues in timely manner Good know of Recruiting and Learning and understanding of reporting and relationship across modules. Support & document new functionality that is setup for Brookfield (Workday Release R1\R2) Qualifications Bachelor s degree required or minimum of 5 years relevant work experience Minimum 3+ years of experience in Workday Learning and any other workday modules is required. Preferred Time zone to crossover with US and Canada Team Ability to work well in structured and unstructured environments, under pressure, and with changing and competing priorities and timelines Possession of excellent consultative, organization, customer service, analytical, and problem-solving skills Customer service oriented with a demonstrated desire to collaborate and deliver excellent service to internal customers and can work effectively in a global team setting Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment. We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
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