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HR Service Delivery Associate

HR Service Delivery Associate

Accenture in India

1 - 3 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

service workday recruiting strategy consulting technology network power support escalation tracking erp communication typing recruitment security data sharepoint

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Talent Acquisition - Workday Recruiting

Designation:

HR Service Delivery Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Overall Purpose of Job

Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement
Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
Good technical aptitude with an ability to learn quickly
Excellent verbal and written communication skills
Typing speed – 50 words Personal Attributes
Able to work on a flexible basis as determined by the business needs
Ability to work under pressure
Team worker
Positive Attitude
Quick Learner
Punctual and Disciplined
Good Communication skills
Customer Focused
Results driven
High standards of Integrity
Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Experience Profile
Prior international BPO work experience preferred
Fresher’s acceptable Personal Attributes
Able to work on a flexible basis as determined by the business needs
Ability to work under pressure
Team worker
Positive Attitude
Quick Learner
Punctual and Disciplined
Good Communication skills
Customer Focussed
Results driven
High standards of Integrity
Attention to detail Roles and Responsibilities: Job Responsibilities / Authorities
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk customers/ Provide navigational support on self-service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimize customer complaints and escalations by providing exceptional service and call control

Any Graduation

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HR Service Delivery Associate