HR Service Delivery Associate

Skill required: Employee Services - Customer Care
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.
What are we looking for?
HR Transactions / Workforce Data AdministrationMandatoryHR Systems - Workday and ServiceNowPreferredMS OfficeMandatoryEmail Writing SkillsMandatoryProblem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)MandatoryVerbal Communication :Sentence Mastery, Vocabulary,Fluency,PronunciationMandatoryExcel knowledge - pivot tables, ability to slice & dice data, read and infer dataMandatoryCustomer Service SkillsMandatory
Roles and Responsibilities: Responsibilities:-1. Read, understand and analyze client process as per the business rules.2. Execute the process accurately and timely as a hands on processor.3. Escalate issues and seek advice when faced with complex issues/problems.4. Participate in client conference calls and prepare ‘minutes of meeting’. 5. Ensure LWI’s are followed and updated regularly and train the team members on process updates.6. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS.10. Always demonstrate the highest level of customer service.11. Pay close attention to detail and follow through to resolve any outstanding issues.12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
QualificationAny Graduation