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Accenture
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HR Service Delivery Associate

Job Expired: This job listing has expired.

HR Service Delivery Associate

Accenture

1 - 3 years

4 - 8 Lacs

Bengaluru

Posted:8 months ago| Platform:

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Skills Required

customer service accounting successfactors process documentation payroll hr generalist activities process improvement hrsd hr operations talent acquisition employee engagement service delivery recruitment onboarding performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Payroll - Workday Payroll Accounting

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? This role provides client services for Payroll Admin to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes so as to maintain a current visible HR records for the client. Payroll experience into US/UK/InternationalImplement and manage payroll accounting processes and solutions within Workday paltforms.

What are we looking for? Bachelor's degree (Any discipline)"

Knowledge of Payroll Processes.

Strong command on written and verbal English language

Strong in MS Office/Excel Skills

Knowledge of Successfactors would be a plus"
Roles and Responsibilities:

Read, understand and analyze client process as per the business rules.

Execute full range of the process accurately and timely as a hands on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Follow Work Instructions while processing

Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.

Participate in client conference calls, where required and manage appropriate documentation.

Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Update process metrics on daily basis and maintain MIS.

Always demonstrate the highest level of customer service.

Pay close attention to detail and follow through to resolve any outstanding issues.

Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Ensure assigned tasks are completed accurately in timely fashion.

Ensure and maintain the security and confidentiality of client data.

Activley Participate in team activities & Organizational initiatives"

Qualifications
Any Graduation

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HR Service Delivery Associate