HR Service Delivery Associate

Job Description

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Take a lead role in ensuring that department objectives and initiatives are completed Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance Assist in employee development through coaching and following up on the development of their team's technical competencies Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Work closely with internal customers and external vendors Some travel may be required Various other duties as requiredcandidates with Compensation & Benefits experienceThe Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan. What are we looking for? Customer Support Operations Customer Communications Adaptable and flexible Written and verbal communication Problem-solving skills Agility for quick learning Certifications in business analysis, quality assurance analysis, process analysis and/or organizational change management are considered assets Proven leadership experience (teams or projects) Proven record of success with leading process improvement and automation initiatives Proven customer relations experience Excellent communication skills Flexibility to work independently or collaborate with a team Proficient with MS-Office software, with high proficiency with Microsoft Excel Voluntary Benefits Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation