33 Compensation Administration Jobs

Employees in this specialty should have knowledge in SAP HR Management System. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing. Your primary responsibilities include: Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services Working on complex transactions requiring review & eligibility checking Runs reports & performs reconciliations between various reports Interface with customers to resolve questions and issues regarding compensation administration/processes Provides data for any internal business controls team as required Ensure compliance to the client’s existing standards Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA) Provides solutions to issues brought up by the contact centre according to policy guidelines set Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate or Post-Graduate (MBA HR is preferred) having overall of 2 to 4 years of experience with a minimum of 1 year in Core HR & Issue Resolution for any International IT / ITES Company Excellent communication skills in English both oral & written Has strong knowledge of Core HR (excluding recruitment) related processes & should have worked on SAP HRMS Strong knowledge of MS Excel Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details

Shift: EST 5:30 PM to 2:30 PM Job role This role requires a keen eye for detail, strong analytical skills, and a deep understanding of compensation structures, policies, and compliance requirements. Key Responsibilities: Compensation Administration: Process and review salary changes, promotions, and other compensation-related transactions in HR systems. Support the execution of annual compensation cycles, including merit increases, bonuses, and market adjustments. Ensure compliance with company policies and regulatory requirements regarding compensation. Data Management & Analysis: Maintain and update compensation data in HRIS, ensuring accuracy and consistency. Generate reports and analyze trends related to salary structures, incentive programs, and pay equity. Identify discrepancies and work with HR teams to resolve any issues related to compensation data. Payroll & Benefits Coordination: Partner with payroll and benefits teams to ensure timely and accurate payment processing. Assist in audits related to payroll, benefits, and compensation to ensure compliance with wage compliance. Support calculations and adjustments for special payments, including overtime, incentives, and deferred compensation. Preferred candidate profile

Shift: EST 5:30 PM to 2:30 PM Job role This role requires a keen eye for detail, strong analytical skills, and a deep understanding of compensation structures, policies, and compliance requirements. Key Responsibilities: Compensation Administration: Process and review salary changes, promotions, and other compensation-related transactions in HR systems. Support the execution of annual compensation cycles, including merit increases, bonuses, and market adjustments. Ensure compliance with company policies and regulatory requirements regarding compensation. Data Management & Analysis: Maintain and update compensation data in HRIS, ensuring accuracy and consistency. Generate reports and analyze trends related to salary structures, incentive programs, and pay equity. Identify discrepancies and work with HR teams to resolve any issues related to compensation data. Payroll & Benefits Coordination: Partner with payroll and benefits teams to ensure timely and accurate payment processing. Assist in audits related to payroll, benefits, and compensation to ensure compliance with wage compliance. Support calculations and adjustments for special payments, including overtime, incentives, and deferred compensation. Preferred candidate profile

Role & responsibilities : Compensation Administration: Managing salaries, wages, and bonuses, ensuring compliance with labour laws. 1- Benefits Administration: Overseeing employee benefits programs, including health insurance, retirement plans, and other benefits. 2- Payroll Management: Processing payroll, ensuring accurate and timely payments to employees. 3-Data Management: Maintaining accurate and confidential employee records. 4-Project Management: Leading HR projects and initiatives. 5-Reporting: Preparing reports on HR metrics and activities. 6-Labor Law Compliance: Ensuring compliance with federal, state, and local labor laws. 7-Policy Development: Developing and implementing HR policies and Preferred candidate profile

The Compensation & Benefits analyst will support the Europe Head of Compensation and Benefits in supporting the region. Candidate will also partner with Global Rewards Team. As a Compensation analyst your role requires the ability to interact with a wide variety of stakeholders both internal and external, across a complex and dynamic business environment. Key Responsibilities include: Support on Compensation and Benefits administrative tasks for Europe Support on Sales Compensation administration. Support annual Compensation and Benefits surveys. Supports on wellbeing and recognition scope as needed. Supports annual compensation planning cycle and partner with Global Rewards Team and project team as required. Supports on compensation related requests, including role evaluation and salary reviews, maintaining the integrity of career architecture and salary planning framework, review of salary structures, market and employee data analysis. Partner with Talent Acquisition and HRBP team Partner with Service Centre in managing corrections/changes in Workday. Partner with broader team on continuous improvement and process automation, enhancing HRIS integration and system utilization. Skills and Experience: Very high level of English. Team worker and comfortable working within international virtual teams. Experience in Compensation and Benefits, ideally across Europe region Agile thinking and adaptable to manage multi-project activities, and demanding timescales. Proficient IT skills, including advanced Excel knowledge, and experience of HRIS integration and reporting. Workday Experience Must be detail oriented with strong, solution driven analytical skills. Required Competencies: Collaboration - Building partnerships and working collaboratively with others to meet shared objectives. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear Persuades - Using compelling arguments to gain the support and commitment of others.

We are looking for a highly skilled and experienced Sales Compensation Associate to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in sales compensation administration, accounting, finance, or sales operations. Roles and Responsibility Assist in approving sales incentive compensation according to NAS Incentive Compensation Programs. Process approved NAS incentive compensation monthly, quarterly, or annually as per the program. Participate in the annual incentive compensation planning process, including producing key financial analysis/metrics. Communicate and represent NAS with finance leaders when necessary. Administer the day-to-day activities of the NAS Incentive Compensation/Sales Performance Management system. Support the Sales Compensation Manager and/or Director on incentive compensation disputes. Job Requirements Bachelor's degree in finance, accounting, business, economics, sales, or equivalent experience is required. Advanced Microsoft Office skills, including Excel (VLOOKUP, Formulas, Pivot Table), are essential. Experience in sales compensation system administration and CRM is necessary. Strong analytical and communication skills are vital. Demonstrated ability to support and implement change and influence a diverse population. Familiarity with Indian Armed Forces personnel status and pre-disposing genetic characteristics is preferred.

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? This role involves a deep understanding of Compensation & Benefits, leveraging expertise to solve specific problems, training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.Process Support: Read, understand, and analyze client processes as a subject matter expert. Execute processes accurately and timely as a hands-on processor. Master the given process and assist team members with process-related queries. Escalate issues and seek advice when faced with complex problems. Ensure high quality of written and verbal English skills within the team. Create logical plans, realistic estimates, and schedules for activities or project segments. Ensure LWI's are followed and updated regularly, and train team members on process updates. Maintain, validate, and update process documentation to ensure compliance. Perform root cause analysis on issues and suggest corrective actions. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Participate in knowledge transfer and acquire in-depth knowledge of processes as an SME. Engage in various internal or client initiatives related to processes. Understand existing performance metrics, how they are measured, and improve the measurement system.Team Support: Plan proper allocation of work. Support team lead/manager with daily stats/reporting and MOS. Be available on the floor to resolve process-related issues. Participate in team-building activities and organizational initiatives. Conduct training needs analysis for the team through quality reports and knowledge tests. Follow the quality check and audit mechanism to ensure delivery on SLAs. Ensure and maintain the security and confidentiality of client data. Assist in training/educating team members on learning and acquiring skills in processes. What are we looking for? Functional Competencies: Knowledge of Compensation & Benefits management and performance management processes. Strong MS Office and Excel skills. Strong command of written and verbal English language. Proficient with business excellence practices. SAP SuccessFactors Experience: Essentials:4-6 years of overall experience, with 3+ years in Compensation & Benefits and performance management processes. Desirable:HR domain certification, SuccessFactors experience, exposure to the BPO industry.Skills / Knowledge: Excellent interpersonal skills to build effective relationships with stakeholders. Strong customer orientation and responsiveness to urgent requests. Resilience and ability to work under pressure. Good organizational, prioritization, and multi-tasking skills. Analytical and problem-solving skills. High levels of confidentiality. Attention to detail and quality-driven in communications and system transactions. Ability to handle customer complaints professionally and escalate when appropriate. Basic leadership and coaching skills. Teamwork and collaboration. Self-driven and results/target-oriented. Flexibility to work in shifts. Multi-cultural awareness. Client interfacing skills (email and phone):good email etiquette, strong email drafting, and good phone etiquette. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? This role needs a strong understanding of Compensation, Benefits, and Performance Management. You will use your knowledge to solve issues in these areas. You will lead a team, share company goals, safety rules, and deadlines, and keep the team motivated. You will check team performance, help with hiring and training, and update managers on progress. You will also share feedback and company policies between the team and management.Ensure adherence to defined processes.Understand and improve process metrics (SLA, OLA, KPI).Collaborate with the Service Management Team on client performance reporting.Plan and monitor workload distribution for timely and accurate delivery.Implement governance mechanisms to track and review performance.Ensure services meet SLA standards.Provide excellent customer service and lead by example.Identify and escalate quality or scope issues affecting delivery.Handle escalations, perform root cause analysis, and apply corrective actions.Create realistic project plans with accurate estimates and timelines.Track progress and maintain proper documentation of issues and decisions.Build and maintain strong client and stakeholder relationships.Keep Business Continuity and Disaster Recovery plans updated.Coordinate with BCM Team and IT for regular plan testing.Subject Matter Expertise / Training / Updates / Quality / Documentation: In-depth understanding of Compensation and/or Benefits Admin processes to meet Business requirements (e.g., timelines, quality, and costs). Acquire in-depth knowledge as required & support in Knowledge Transfer of any process.OE OPEX & Continuous Improvement: Liaise with the Business Excellence team as required to drive Operational Excellence within the Team and support OE Focal. Identify & implement improvement/innovative ideas which can reduce time/cost, improve accuracy, enhance controls, increase customer experience, or create value for the client. Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed.Collaboration: Participate in various internal or client initiatives related to the process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals.Team Management & Team Development What are we looking for? Functional Competencies: Extensive and demonstrable experience of HR Processes especially Comp & Benefits and Performance management. Clear understanding of the existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Business Process Implementation. Strong MS Office and Excel skills. Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills, and good phone etiquette/technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise/relevant content, smooth thought flow, and the ability to present more information in a short span of time/space sensibly. Proficient with Business Excellence Practices.Education Qualification: Essentials:Bachelor's degree (Any discipline). Desirable:HR Domain Certification, Knowledge and experience of Success Factors Employee Central Module. SAP SuccessFactors Experience:o1+ years of team handling experience.oExperience of working on HCM system.oClient/stakeholder engagement in outsourcing environment. Desirable:oWorking knowledge of Success Factors - Employee Life Cycle and Compensation and/or Benefits Admin processes.oNew process transition.oExperience in HRO set up for multi-country support.Skills / Knowledge: Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure. Good organizational, prioritization, and multi-tasking skills to deliver to deadlines. Analytical and problem-solving skills. Demonstrate high levels of confidentiality. Focus on high data accuracy and attention to detail. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Basic Leadership and coaching skills. Team Work & Collaboration. Self-driven. Flexibility to work in Shifts. Results/target oriented. Multi-cultural awareness. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role needs a strong understanding of Compensation, Benefits, and Performance Management. You will use your knowledge to solve issues in these areas. You will lead a team, share company goals, safety rules, and deadlines, and keep the team motivated. You will check team performance, help with hiring and training, and update managers on progress. You will also share feedback and company policies between the team and management.Ensure adherence to defined processes.Understand and improve process metrics (SLA, OLA, KPI).Collaborate with the Service Management Team on client performance reporting.Plan and monitor workload distribution for timely and accurate delivery.Implement governance mechanisms to track and review performance.Ensure services meet SLA standards.Provide excellent customer service and lead by example.Identify and escalate quality or scope issues affecting delivery.Handle escalations, perform root cause analysis, and apply corrective actions.Create realistic project plans with accurate estimates and timelines.Track progress and maintain proper documentation of issues and decisions.Build and maintain strong client and stakeholder relationships.Keep Business Continuity and Disaster Recovery plans updated.Coordinate with BCM Team and IT for regular plan testing.Subject Matter Expertise / Training / Updates / Quality / Documentation: In-depth understanding of Compensation and/or Benefits Admin processes to meet Business requirements (e.g., timelines, quality, and costs). Acquire in-depth knowledge as required & support in Knowledge Transfer of any process.OE OPEX & Continuous Improvement: Liaise with the Business Excellence team as required to drive Operational Excellence within the Team and support OE Focal. Identify & implement improvement/innovative ideas which can reduce time/cost, improve accuracy, enhance controls, increase customer experience, or create value for the client. Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed.Collaboration: Participate in various internal or client initiatives related to the process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals.Team Management & Team Development What are we looking for? Functional Competencies: Extensive and demonstrable experience of HR Processes especially Comp & Benefits and Performance management. Clear understanding of the existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Business Process Implementation. Strong MS Office and Excel skills. Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills, and good phone etiquette/technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise/relevant content, smooth thought flow, and the ability to present more information in a short span of time/space sensibly. Proficient with Business Excellence Practices.Education Qualification: Essentials:Bachelor's degree (Any discipline). Desirable:HR Domain Certification, Knowledge and experience of Success Factors Employee Central Module. SAP SuccessFactorso1+ years of team handling experience.oExperience of working on HCM system.oClient/stakeholder engagement in outsourcing environment. Desirable:oWorking knowledge of Success Factors - Employee Life Cycle and Compensation and/or Benefits Admin processes.oNew process transition.oExperience in HRO set up for multi-country support.Skills / Knowledge: Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure. Good organizational, prioritization, and multi-tasking skills to deliver to deadlines. Analytical and problem-solving skills. Demonstrate high levels of confidentiality. Focus on high data accuracy and attention to detail. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Basic Leadership and coaching skills. Team Work & Collaboration. Self-driven. Flexibility to work in Shifts. Results/target oriented. Multi-cultural awareness. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? This role provides client services for Comp & Benefits to ensure tasks are completed correctly and resource efficiencies are maintained. The role involves working closely with Delivery Service Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems in response to changes (via e-mail/telephone) to maintain current visible HR records for the client.Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of processes accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform "Root Cause Analysis" on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Update process metrics on a daily basis and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure both own and related tasks are completed. Update client applications accurately and quickly in accordance with the appropriate User Guides. Ensure assigned tasks are completed accurately in a timely fashion. Ensure and maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives. What are we looking for? Functional Competencies: Knowledge of Comp & Benefits and Performance management processes. Strong command of written and verbal English language. Knowledge of MS Office/Excel Skills would be a plus. Knowledge of SuccessFactors would be a plus. SAP SuccessFactorsExperience: Essentials:1 - 2 years of business experience with Comp & Benefits and Performance management background. Desirable:Exposure to the BPO industry.Skills / Knowledge: Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization & prioritization skills to deliver as per deadlines. Attention to detail & quality driven – in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork & collaboration. Multi-cultural awareness. Flexible to work in shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? This role provides client services for Comp & Benefits to ensure tasks are completed correctly and resource efficiencies are maintained. The role involves working closely with Delivery Service Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems in response to changes (via e-mail/telephone) to maintain current visible HR records for the client.Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of processes accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform "Root Cause Analysis" on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Update process metrics on a daily basis and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure both own and related tasks are completed. Update client applications accurately and quickly in accordance with the appropriate User Guides. Ensure assigned tasks are completed accurately in a timely fashion. Ensure and maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives. What are we looking for? Functional Competencies: Knowledge of Comp & Benefits and Performance management processes. Strong command of written and verbal English language. Knowledge of MS Office/Excel Skills would be a plus. Knowledge of SuccessFactors would be a plus. SAP SuccessFactorsExperience: Essentials:1 - 2 years of business experience with Comp & Benefits and Performance management background. Desirable:Exposure to the BPO industry.Skills / Knowledge: Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilient and able to work under pressure. Organization & prioritization skills to deliver as per deadlines. Attention to detail & quality driven – in communications and all system transactions. Demonstrate high levels of confidentiality. Teamwork & collaboration. Multi-cultural awareness. Flexible to work in shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Take a lead role in ensuring that department objectives and initiatives are completed Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance Assist in employee development through coaching and following up on the development of their team's technical competencies Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Work closely with internal customers and external vendors Some travel may be required Various other duties as required Lead a team of colleagues who provide a large range of support to the business to assist with problem resolution or providing information. This role also oversees the data analysis and reporting team. Applies subject matter expertise, root cause analysis, and business relationships to drive continuous improvement in contact center; leads new initiatives to improve metrics and reduce inquiries; and identifies trends and lead improvement initiatives Lead operations for testing and rollout of new programs or practices; plans and leads project and support activities that respond to current and projected organizational needs; scopes projects, facilitates planning, establishes milestones, coordinates team efforts, improves resource utilization, and provides guidance; and monitors adherence to master plans and schedules, conducts risk analysis, produces management reports, and makes appropriate recommendations for problem resolutions and workarounds Collaborate closely with internal & external business partners to drive improvements in systems, reporting tools, training materials, or any other tools required to improve the team. Develops new control systems (i.e., observation, reports, dashboards) to allow for continual operational improvement Plan and monitor the implementation of improvement initiatives. What are we looking for? Customer Support Operations Customer Communications Adaptable and flexible Written and verbal communication Problem-solving skills Agility for quick learning Consistent track record of influencing and driving business improvement decisions. Experienced people leader and coach. Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor Critical thinking ability, analytical mindset and professional judgement Professionalism, integrity, and respect for confidentiality Can work in a fast-paced work environment Excellent communication skills & the ability to work at all levels of an organization Voluntary Benefits Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Take a lead role in ensuring that department objectives and initiatives are completed Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance Assist in employee development through coaching and following up on the development of their team's technical competencies Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Work closely with internal customers and external vendors Some travel may be required Various other duties as requiredcandidates with Compensation & Benefits experienceThe Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan. What are we looking for? Customer Support Operations Customer Communications Adaptable and flexible Written and verbal communication Problem-solving skills Agility for quick learning Certifications in business analysis, quality assurance analysis, process analysis and/or organizational change management are considered assets Proven leadership experience (teams or projects) Proven record of success with leading process improvement and automation initiatives Proven customer relations experience Excellent communication skills Flexibility to work independently or collaborate with a team Proficient with MS-Office software, with high proficiency with Microsoft Excel Voluntary Benefits Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? This role involves a deep understanding of Compensation & Benefits, leveraging expertise to solve specific problems, training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.Process Support: Read, understand, and analyze client processes as a subject matter expert. Execute processes accurately and timely as a hands-on processor. Master the given process and assist team members with process-related queries. Escalate issues and seek advice when faced with complex problems. Ensure high quality of written and verbal English skills within the team. Create logical plans, realistic estimates, and schedules for activities or project segments. Ensure LWIs are followed and updated regularly, and train team members on process updates. Maintain, validate, and update process documentation to ensure compliance. Perform root cause analysis on issues and suggest corrective actions. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Participate in knowledge transfer and acquire in-depth knowledge of processes as an SME. Engage in various internal or client initiatives related to processes. Understand existing performance metrics, how they are measured, and improve the measurement system.Team Support: Plan proper allocation of work. Support team lead/manager with daily stats/reporting and MOS. Be available on the floor to resolve process-related issues. Participate in team-building activities and organizational initiatives. Conduct training needs analysis for the team through quality reports and knowledge tests. Follow the quality check and audit mechanism to ensure delivery on SLAs. Ensure and maintain the security and confidentiality of client data. Assist in training/educating team members on learning and acquiring skills in processes.Functional Competencies: Knowledge of Compensation & Benefits management and performance management processes. Strong MS Office and Excel skills. Strong command of written and verbal English language. Proficient with business excellence practices. What are we looking for? Adaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communication Desirable:HR domain certification, SuccessFactors experience, exposure to the BPO industry. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role involves a deeper understanding of Comp & Benefits and Performance Management. You will leverage your expertise to solve specific problems related to Comp & Benefits. You will manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team, motivate team members, assess performance, provide help to management (including hiring and training), and keep management updated on team performance. You will also communicate concerns and policies among management and team members.In Delivery & Client Management, ensure adherence to processes, improve the measurement of existing metrics (SLA, OLA, KPI), and enhance transparency in reporting. Collaborate with the Service Management Team to report performance to the client and monitor workload allocation to meet timelines and accuracy. Implement governance mechanisms for process compliance and ensure service outcomes align with the SLA. Lead by example with strong customer service, raise issues that impact delivery, and manage escalations through root cause analysis. Develop logical plans with clear schedules and maintain excellent relationships with clients. Ensure Business Continuity and Disaster Recovery plans are updated and tested regularly.Collaboration: Participate in various internal or client initiatives related to the process. Liaise with Accenture Local IT to escalate Technology In Subject Matter Expertise, develop deep knowledge of Compensation and Benefits Admin processes to meet business requirements. Become a process expert within the first 4 months and support team members with process expertise. Communicate process changes and ensure all documentation is updated and compliant. Implement robust internal quality controls, perform checks on complex cases, and escalate issues as needed. Actively participate in business meetings to ensure proper documentation and action on issues raised.In OE OPEX & Continuous Improvement, collaborate with the Business Excellence team to drive operational improvements. Identify and implement innovative solutions to reduce costs, improve accuracy, and enhance customer experience. Regularly review process dashboards and ensure process controls are followed. What are we looking for? SAP Experience along with Comp & Ben Adaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communication In Team Management & Development, recruit and onboard new team members, ensuring proper staffing and skill alignment. Provide clear direction on responsibilities and manage performance to align with organizational goals. Foster a competitive, performance-driven culture by setting clear performance goals, monitoring team performance with monthly scorecards, and providing regular feedback. Conduct training based on team needs and engage in organizational events. Perform talent reviews, develop subject matter experts, ensure succession planning for critical roles, and enhance team morale with bonding activities. Serve as the first point of contact for people-related issues, retain talent, and collaborate with HR on key initiatives.Functional Competencies: Extensive and demonstrable experience of HR Processes especially Comp & Benefits and Performance management. Clear understanding of the existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Business Process Implementation. Strong MS Office and Excel skills. Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills, and good phone etiquette/technique. English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise/relevant content, smooth thought flow, and the ability to present more information in a short span of time/space sensibly. Proficient with Business Excellence Practices. Roles and Responsibilities: SAP Required In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Desirable:oWorking knowledge of Success Factors - Employee Life Cycle and Compensation and/or Benefits Admin processes.oNew process transition.oExperience in HRO set up for multi-country support.Skills / Knowledge: Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels. Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure. Good organizational, prioritization, and multi-tasking skills to deliver to deadlines. Analytical and problem-solving skills. Demonstrate high levels of confidentiality. Focus on high data accuracy and attention to detail. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Basic Leadership and coaching skills. Team Work & Collaboration. Self-driven. Flexibility to work in Shifts. Results/target oriented. Multi-cultural awareness. Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? This role provides client services for Comp & Benefits to ensure tasks are completed correctly and resource efficiencies are maintained. The role involves working closely with Delivery Service Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems in response to changes (via e-mail/telephone) to maintain current visible HR records for the client.Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of processes accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform "Root Cause Analysis" on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.The Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Update process metrics on a daily basis and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure both own and related tasks are completed. Update client applications accurately and quickly in accordance with the appropriate User Guides. Ensure assigned tasks are completed accurately in a timely fashion. Ensure and maintain the security and confidentiality of client data. What are we looking for? SAP and Comp & Ben Adaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communication Knowledge of Comp & Benefits and Performance management processes. Strong command of written and verbal English language. Knowledge of MS Office/Excel Skills would be a plus. Knowledge of SuccessFactors would be a plus. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Provides direct and support to the Compensation & Benefits processes, tasks and projects on Compensation assignments/projects. Participates in the compilation, evaluation, and analysis of compensation programs, policies, and procedures. Support job evaluations, and audits evaluation of positions and application of existing classifications to individuals. Involved in the administration of performance appraisal and salary administration programs, reviewing and recommending changes in wages and salaries for conformance to policy. Conducts and participates in compensation surveys. Responsibilities Provide compensation recommendations and reporting in the areas of data analytics, performance management and compensation administration. Support in job banding review preparation: analyze job responsibilities, activities, duties, requirements and organizational structure. Support to reviewing offers; to develop compensation packages for internal and external hires. Support the implementation and ongoing compensation administration systems and Workday application program. Support the year-end compensation planning process. Collaborate with HR Partners and Recruiters on compensation related issues and questions. Assist in C&B analytics to get useful insight to drive C&B actions. Support Managers as needed in day-to-day activities and/or special compensation or research projects. Qualifications Bachelor's degree in relevant field of study strongly preferred. Minimum of 2 years of Compensation experience strongly preferred. C&B technical knowledge with good understanding on HR practices. Demonstrated ability to form excellent working relationships with internal and external clients and partners. Ability to manage multiple tasks with good time management. Detail-oriented with commitment to quality. Ability to write and speak clearly, concisely and persuasively with peers, supervisor, customers or vendors in a one-on-one or group setting. Experience with Compensation administration systems and Workday application program. Must possess strong Excel skills including proficiency with pivot tables and data analysis function. Microsoft Access a plus.

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? SAP Comp & BenThis role provides client services for Comp & Benefits to ensure tasks are completed correctly and resource efficiencies are maintained. The role involves working closely with Delivery Service Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems in response to changes (via e-mail/telephone) to maintain current visible HR records for the client.Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of processes accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform "Root Cause Analysis" on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent Update process metrics on a daily basis and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure both own and related tasks are completed. Update client applications accurately and quickly in accordance with the appropriate User Guides. Ensure assigned tasks are completed accurately in a timely fashion. Ensure and maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives.The Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan. What are we looking for? Adaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communicationFunctional Competencies: Knowledge of Comp & Benefits and Performance management processes. Strong command of written and verbal English language. Knowledge of MS Office/Excel Skills would be a plus. Knowledge of SuccessFactors would be a plus. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? SAP Comp & BenThis role provides client services for Comp & Benefits to ensure tasks are completed correctly and resource efficiencies are maintained. The role involves working closely with Delivery Service Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems in response to changes (via e-mail/telephone) to maintain current visible HR records for the client.Primary Responsibilities / Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of processes accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform "Root Cause Analysis" on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent Update process metrics on a daily basis and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure both own and related tasks are completed. Update client applications accurately and quickly in accordance with the appropriate User Guides. Ensure assigned tasks are completed accurately in a timely fashion. Ensure and maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives.The Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan. What are we looking for? Adaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communicationFunctional Competencies: Knowledge of Comp & Benefits and Performance management processes. Strong command of written and verbal English language. Knowledge of MS Office/Excel Skills would be a plus. Knowledge of SuccessFactors would be a plus. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? This role provides client services for Comp & Benefits to ensure tasks are completed correctly and resource efficiencies are maintained. The role involves working closely with Delivery Service Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems in response to changes (via e-mail/telephone) to maintain current visible HR records for the client.Accountabilities: Read, understand, and analyze client processes as per the business rules. Execute the full range of processes accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform "Root Cause Analysis" on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Update process metrics on a daily basis and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure both own and related tasks are completed. Update client applications accurately and quickly in accordance with the appropriate User Guides. Ensure assigned tasks are completed accurately in a timely fashion. Ensure and maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives.The Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan. What are we looking for? Adaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communicationFunctional Competencies: Knowledge of Comp & Benefits and Performance management processes. Strong command of written and verbal English language. Knowledge of MS Office/Excel Skills would be a plus. Knowledge of SuccessFactors would be a plus. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: HR Service Delivery Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Take a lead role in ensuring that department objectives and initiatives are completed Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance Assist in employee development through coaching and following up on the development of their team's technical competencies Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Work closely with internal customers and external vendors Some travel may be required Various other duties as required Lead a team of colleagues who provide a large range of support to the business to assist with problem resolution or providing information. This role also oversees the data analysis and reporting team. Applies subject matter expertise, root cause analysis, and business relationships to drive continuous improvement in contact center; leads new initiatives to improve metrics and reduce inquiries; and identifies trends and lead improvement initiatives Lead operations for testing and rollout of new programs or practices; plans and leads project and support activities that respond to current and projected organizational needs; scopes projects, facilitates planning, establishes milestones, coordinates team efforts, improves resource utilization, and provides guidance; and monitors adherence to master plans and schedules, conducts risk analysis, produces management reports, and makes appropriate recommendations for problem resolutions and workarounds Collaborate closely with internal & external business partners to drive improvements in systems, reporting tools, training materials, or any other tools required to improve the team. Develops new control systems (i.e., observation, reports, dashboards) to allow for continual operational improvement Plan and monitor the implementation of improvement initiatives. What are we looking for? Customer Support Operations Customer Communications Adaptable and flexible Written and verbal communication Problem-solving skills Agility for quick learning Consistent track record of influencing and driving business improvement decisions. Experienced people leader and coach. Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor Critical thinking ability, analytical mindset and professional judgement Professionalism, integrity, and respect for confidentiality Can work in a fast-paced work environment Excellent communication skills & the ability to work at all levels of an organization Voluntary Benefits Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Take a lead role in ensuring that department objectives and initiatives are completed Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance Assist in employee development through coaching and following up on the development of their team's technical competencies Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Work closely with internal customers and external vendors Some travel may be required Various other duties as requiredcandidates with Compensation & Benefits experienceThe Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan. What are we looking for? Customer Support Operations Customer Communications Adaptable and flexible Written and verbal communication Problem-solving skills Agility for quick learning Certifications in business analysis, quality assurance analysis, process analysis and/or organizational change management are considered assets Proven leadership experience (teams or projects) Proven record of success with leading process improvement and automation initiatives Proven customer relations experience Excellent communication skills Flexibility to work independently or collaborate with a team Proficient with MS-Office software, with high proficiency with Microsoft Excel Voluntary Benefits Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Take a lead role in ensuring that department objectives and initiatives are completed Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance Assist in employee development through coaching and following up on the development of their team's technical competencies Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Work closely with internal customers and external vendors Some travel may be required Various other duties as requiredcandidates with Compensation & Benefits experienceThe Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan. What are we looking for? Customer Support Operations Customer Communications Adaptable and flexible Written and verbal communication Problem-solving skills Agility for quick learning Certifications in business analysis, quality assurance analysis, process analysis and/or organizational change management are considered assets Proven leadership experience (teams or projects) Proven record of success with leading process improvement and automation initiatives Proven customer relations experience Excellent communication skills Flexibility to work independently or collaborate with a team Proficient with MS-Office software, with high proficiency with Microsoft Excel Voluntary Benefits Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Take a lead role in ensuring that department objectives and initiatives are completed Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance Assist in employee development through coaching and following up on the development of their team's technical competencies Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Work closely with internal customers and external vendors Some travel may be required Various other duties as requiredcandidates with Compensation & Benefits experienceThe Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan. What are we looking for? Customer Support Operations Customer Communications Quality Auditing Adaptable and flexible Written and verbal communication Problem-solving skills Agility for quick learning Certifications in business analysis, quality assurance analysis, process analysis and/or organizational change management are considered assets Proven leadership experience (teams or projects) Proven record of success with leading process improvement and automation initiatives Proven customer relations experience Excellent communication skills Flexibility to work independently or collaborate with a team Proficient with MS-Office software, with high proficiency with Microsoft Excel Voluntary Benefits Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Take a lead role in ensuring that department objectives and initiatives are completed Act as a leader, modeling and supporting the team through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance Assist in employee development through coaching and following up on the development of their team's technical competencies Continuously monitor, recommend and implement process improvement initiatives to increases effectiveness and productivity of department Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Work closely with internal customers and external vendors Some travel may be required Various other duties as required Lead a team of colleagues who provide a large range of support to the business to assist with problem resolution or providing information. This role also oversees the data analysis and reporting team. Applies subject matter expertise, root cause analysis, and business relationships to drive continuous improvement in contact center; leads new initiatives to improve metrics and reduce inquiries; and identifies trends and lead improvement initiatives Lead operations for testing and rollout of new programs or practices; plans and leads project and support activities that respond to current and projected organizational needs; scopes projects, facilitates planning, establishes milestones, coordinates team efforts, improves resource utilization, and provides guidance; and monitors adherence to master plans and schedules, conducts risk analysis, produces management reports, and makes appropriate recommendations for problem resolutions and workarounds Collaborate closely with internal & external business partners to drive improvements in systems, reporting tools, training materials, or any other tools required to improve the team. Develops new control systems (i.e., observation, reports, dashboards) to allow for continual operational improvement Plan and monitor the implementation of improvement initiatives. What are we looking for? Customer Support Operations Customer Communications Adaptable and flexible Written and verbal communication Problem-solving skills Agility for quick learning Consistent track record of influencing and driving business improvement decisions. Experienced people leader and coach. Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor Critical thinking ability, analytical mindset and professional judgement Professionalism, integrity, and respect for confidentiality Can work in a fast-paced work environment Excellent communication skills & the ability to work at all levels of an organization Voluntary Benefits Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation