Hr Operations Specialist 2

About the Role

We are seeking a proactive and detail-oriented HR Operations Specialist to oversee and manage day-to-day HR operations, ensuring efficient HR service delivery, compliance, and an exceptional employee experience. The ideal candidate will streamline HR processes, drive operational excellence, and collaborate with cross-functional teams to deliver high-quality support across all stages of the employee lifecycle.

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Key Responsibilities

1. Ask HR & Payroll Operations

• Manage and monitor the Ask HR and Ask HR Payroll processes to ensure timely query resolution and seamless HR service delivery.
• Assign incoming queries to designated team members and ensure prompt follow-up and closure.
• Track and report service performance, identify recurring issues, and implement process improvements.
• Conduct monthly analysis of HR ticket trends and share insights during HR review meetings.
• Audit closed tickets for accuracy, adherence to service standards, and resolution quality.
• Coordinate and track JIRA issues or change requests in collaboration with HR and IT teams.

2. Payroll Support & Analytics

• Retrieve and validate monthly vendor payroll data for accuracy and compliance.
• Prepare and share summarized payroll insights and exception reports with relevant stakeholders.

3. Employee Experience & Onboarding

• Facilitate induction sessions for all new joiners, ensuring a smooth and engaging onboarding experience.
• Conduct onboarding feedback surveys and drive continuous improvement based on employee feedback. Analyze onboarding data and collaborate with HR teams to enhance the new hire experience.

4. Employee Exit

• Track and update No Dues Clearance (NDC) status and coordinate with relevant departments for closure.
• Analyze and present monthly exit data and trends to HR leadership.
• Issue relieving letters and ensure proper documentation and communication post-exit.

5. Surveys & Feedback Management

• Coordinate and launch Ask HR surveys on a quarterly basis.
• Analyze survey results and share key findings and actionable insights with HR leadership.

6. Reporting & HR Operations Support

• Consolidate monthly HR operations data for dashboards and reports.
• Support HR audits, process documentation, and data validation activities.
• Collaborate with IT, Payroll, and HR Business Partners to optimize systems and ensure service consistency.

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Qualifications & Experience

• Education: Bachelors degree in Human Resources, Business Administration, or related field (Master’s preferred).
• Experience: Minimum 7 years in HR operations, shared services, or HR service delivery roles.
• Technical Expertise: Proficient in HR ticketing systems, HRIS tools (SAP SuccessFactors, Workday, PeopleSoft), payroll platforms, and reporting tools such as MS Excel and Power BI.

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Skills & Competencies

• Strong attention to detail and process orientation
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Effective stakeholder management and collaboration skills
• Ability to work under tight deadlines and manage multiple priorities
• High standards of confidentiality, integrity, and professionalism

  Role & responsibilities

Preferred candidate profile