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Aditi India
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HR Operations Advisor 2

HR Operations Advisor 2

Aditi India

3 years

0 Lacs

hyderabad telangana india

Posted:6 days ago| Platform:

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Skills Required

query onboarding data offboarding service resolve sap monitoring compliance communication management servicenow crm siebel sharepoint excel

Work Mode

On-site

Job Type

Contractual

Job Description

Summary:

We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations - tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)

Key Accountabilities:

Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity
Respond & resolve queries in a timely & accurate manner with employee experience at the core.
Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.)
Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements
Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query
Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools
Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies

Requirements:

Graduation but Post-Graduation (any specialization) will be an advantage
Minimum 3 years’ experience in HR Services and any HR
Excellent written & verbal English communication - IMP
Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)
Knowledge of MS tools (SharePoint, Excel & PowerPoint)
Attention to detail and ability to follow guidelines
Ability to maintain highly confidential and sensitive information
Ability to deliver against agreed objectives/ service levels
Ability to work effectively in a team and willingness to help others

#AditiIndia
# 25-21747

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HR Operations Advisor 2