Hr Operation

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About The Client:

About The Job:

• We trust each other to do our best work where it works best for us and our teams.
• This role offers a hybrid work option, meaning you can both work from home and commute to a company office, depending on what's best for you and when it is important for your team to be together.
• We are seeking to hire an HR Operations Associate to join the Talent Services team.
• This role is not just about providing operational support to HR. We are looking for enthusiastic problem solvers who can apply their skills and constantly improve processes and systems, providing support across various channels.
• Optimizing the delivery of our services is key to delighting our customer base and partners.

Essential Job Functions:

• Respond to employee HR-related queries through a case management system, ensuring accurate and timely communication in line with service level agreements (SLAs).
• Serve as a first point of contact for routine HR queries, escalating more complex issues to the appropriate internal teams.
• Maintain accurate and up-to-date employee records.
• Route requests to the correct HR support team using established workflows and tools.
• Ensure consistent application of HR policies and practices by following standard operating procedures (SOPs).
• Support Tier 1 administrative tasks across various HR platforms and tools.
• Contribute to team success by maintaining productivity and service quality standards during your shift.
• Identify opportunities to improve knowledge base articles and employee self-service content, as appropriate.

Qualifications:

• 5+ years of experience in a customer service, administrative, or operations support role.

How to Apply:

Equal Opportunity Employer:

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Exp Req

0 - 2 Yrs. - INR 5,000

2 - 6 Yrs. - INR 7,500

6 + Yrs. - INR 10,000

About VARITE: