HR Manager – Talent Acquisition (BPO / International Hiring)

Location: Mumbai, Maharashtra (Head Office) — Hiring across India & International Locations

Company: KozmicTech – Operations partner for pay2day.co.uk

Job Type: Full-time, Permanent

Experience Level: Mid-Senior (5–8 years)

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About Us

pay2day.co.uk is a UK-based fintech leader, providing transparent, fast, and flexible funding solutions to SMEs across the UK. Our Indian operations, managed by KozmicTech, run multiple telecalling and customer service centers across India and internationally.

We are expanding our operations and seeking a results-driven HR Manager – Talent Acquisition to lead large-scale hiring initiatives and build world-class teams.

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What You’ll Do

• Lead end-to-end recruitment for telesales, customer service, and operations roles across multiple Indian centers and select international markets.

• Work directly with the UK-based Company Director to align hiring strategies with business growth plans.

• Partner with leadership teams to define job requirements, competencies, and performance expectations.

• Source candidates through job boards, social media, referrals, and headhunting.

• Conduct interviews, manage the selection process, and oversee seamless onboarding.

• Build and maintain talent pipelines for recurring and urgent hiring needs.

• Drive employer branding initiatives to attract high-quality candidates.

• Ensure compliance with local labor laws and internal HR policies.

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What We’re Looking For

• Bachelor’s or Master’s degree in Human Resource Management, Business Administration, or related field.

• 5+ years of recruitment experience, preferably in BPO / call center / mass hiring environments.

• Strong communication and interpersonal skills in English.

• Proven ability to manage bulk hiring under tight deadlines.

• Experience working with multi-location teams and cross-cultural stakeholders.

• Problem-solving mindset with adaptability to changing hiring needs.

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Nice to Have

• Knowledge of ATS tools and recruitment analytics.

• Experience with employer branding on LinkedIn, Glassdoor, and other platforms.

• HR certifications such as SHRM, CIPD, etc.

• Experience in campus hiring, referral programs, or surge recruitment.

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Why Join Us

• Be part of a fast-growing international brand.

• Lead impactful hiring across India and global markets.

• Collaborate directly with leadership in the UK and India.

• Competitive salary with growth opportunities.

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Key Skills: HR Manager, Talent Acquisition Manager, Recruitment Manager, Telecalling Recruitment, BPO Recruitment, Call Centre Recruitment, International Hiring, Multi-location Hiring, Mass Hiring, Bulk Hiring, Voice Process Hiring, Employer Branding, Stakeholder Management, Human Resource Manager, HR Jobs in Mumbai

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Apply Today — Take the lead in shaping our talent strategy and help us grow our world-class team

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Location:

• Andheri East, Mumbai, Maharashtra (Required)

Work Location: In person