HR Help Desk Representative

Teleperformance (TP)

2 - 7 years

2 - 3 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

bpo help desk customer experience customer experience management insurance hr research

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled HR Help Desk Representative to join our team. The ideal candidate will have 2 to 7 years of experience in the field.

Roles and Responsibility

Responds to inquiries about employee benefit programs, including life, health, and disability insurance.
Ensures appropriate documentation is prepared for new hire transactions and existing employee changes.
May answer questions about benefits-related mailings and communications.
Performs research to resolve problems.
Applies subject matter knowledge to specific needs or requirements of specific problems.
Proactively adjusts to changing requirements while ensuring work complies with relevant professional disciplines.

Job Requirements

Minimum 2 years of experience in HR or a related field.
Strong understanding of CRM/IT Enabled Services/BPO industry practices and trends.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong analytical and research skills.
Experience with job application accommodation and support.

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