Housekeeping Supervisor

Key Responsibilities & Duties

1. Supervision & Team Management:

• Assign daily tasks and room sections to Room Attendants and House Persons.
• Conduct pre-shift briefings to communicate priorities, VIP arrivals, special requests, and hotel updates.
• Train new hires on standard operating procedures (SOPs), safety protocols, and the use of cleaning equipment/chemicals.
• Monitor staff performance, provide constructive feedback, and support their professional development.
• Maintain high team morale and a positive work environment.

2. Quality Assurance & Inspection:

• Conduct detailed, systematic inspections of all cleaned guest rooms (check-out, stayover, and VIP) to ensure they meet the hotel's defined standards.
• Inspect public areas (lobby, corridors, restaurants, restrooms, pool area) for cleanliness and presentation.
• Ensure all lost and found items are logged and handled according to procedure.
• Report any maintenance defects (e.g., plumbing, electrical, furniture damage) to the Engineering department promptly via the work order system.

3. Guest Service & Communication:

• Respond promptly and courteously to guest requests and concerns related to housekeeping.
• Coordinate with the Front Office for early check-ins, late check-outs, and room status updates.
• Handle guest complaints professionally, seeking swift resolution and escalating when necessary.
• Ensure special guest requests (extra pillows, baby cribs, etc.) are fulfilled accurately and timely.

4. Inventory & Supply Management:

• Manage and control linen and uniform stock, ensuring proper par levels are maintained.
• Monitor and requisition cleaning supplies, guestroom amenities, and minibar items as per consumption.
• Ensure proper storage and secure handling of all housekeeping supplies and equipment.
• Control costs by minimizing waste and preventing misuse of supplies.

5. Administrative & Safety Duties:

• Maintain accurate records: room status reports, inspection reports, lost & found logs, and attendance.
• Ensure all housekeeping trolleys, closets, and back-of-house areas are clean, organized, and secure.
• Strictly enforce all health, safety, and sanitation standards (including COVID-19 protocols if applicable).
• Ensure team compliance with hotel policies regarding key control, security, and confidentiality.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person