Housekeeping Supervisor

Key Responsibilities:

1. Daily Operations

• Supervise and inspect guest rooms, corridors, public areas, back-of-house, and staff accommodations.
• Allocate daily tasks and duty rosters to room attendants and janitors.
• Ensure timely turn-down service and room readiness for guest check-ins.
• Monitor daily stock of cleaning materials and linen usage.

2. Quality Control

• Conduct regular inspections to maintain cleanliness and adherence to Flora Hotel standards.
• Report maintenance issues to the engineering team and follow up until resolved.
• Ensure pest control, deep cleaning, and spring cleaning schedules are followed.

3. Staff Supervision and Training

• Train new housekeeping staff on SOPs, hygiene, safety, and etiquette.
• Monitor performance and provide feedback to improve service delivery.
• Promote teamwork and maintain discipline within the housekeeping team.

4. Guest Satisfaction

• Attend to guest requests and complaints related to housekeeping and resolve them promptly.
• Coordinate with Front Office and other departments to ensure smooth room turnovers and VIP arrangements.

5. Inventory and Documentation

• Keep records of room inspections, lost & found items, cleaning schedules, and stock levels.
• Assist in maintaining housekeeping inventory and raising requisitions when needed.

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid time off

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental Pay:

• Yearly bonus

Work Location: In person