Hotel Operations Manager

Role & responsibilities

Operational management

• Oversee and coordinate the daily activities of departments like the front desk, housekeeping, and maintenance.
• Ensure all operational procedures are followed to maintain high standards of service, cleanliness, and efficiency.
• Implement and enforce health, safety, and fire procedures throughout the hotel.
• Conduct regular inspections of the facilities.

Financial management

• Manage budgets, forecast revenue, and monitor expenditures to control costs and maximize profitability.
• Track financial performance and provide reports to senior management.
• Monitor inventory and coordinate with vendors for supplies and services.

Guest and staff management

• Ensure exceptional guest satisfaction by addressing complaints and resolving issues promptly.
• Recruit, train, and supervise hotel staff, including managing work schedules and monitoring performance.
• Promote a culture of excellent guest care and service among the staff.

Strategy and compliance

• Develop and implement new strategies to increase revenue and occupancy rates.
• Ensure the hotel complies with all local laws, regulations, and company policies.
• Coordinate with other managers and external parties, such as event planners and travel agencies.

For enquiry 8220018325